SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
SCHEDULE 14A
Proxy Statement Pursuant to Section 14(a) of the Securities
Exchange Act of 1934 (Amendment No. )
Filed by the Registrantþ
Filed by a party other than the Registranto¨
Check the appropriate box:
| ¨ | Preliminary Proxy Statement |
| ¨ | Confidential, for use of the Commission Only (as permitted by Rule 14a-6(e)(2)) |
| þ | Definitive Proxy Statement |
| ¨ | Definitive Additional Materials |
| ¨ | Soliciting Material Pursuant to §240.14a-12 |
o Preliminary Proxy StatementoConfidential, for use of the Commission Only (as permitted by Rule 14a-6(e)(2))þ Definitive Proxy Statemento Definitive Additional Materialso Soliciting Material Pursuant to §240.14a-12
(Name of Registrant as Specified In Its Charter)
(Name of Person(s) Filing Proxy Statement, if Other Than the Registrant)
Payment of Filing Fee (Check the appropriate box):
| þ | No Fee Required |
| ¨ | Fee computed on table below per Exchange Act Rules 14a-6(i)(1) and 0-11. |
| (1) | Title of each class of securities to which transaction applies: | ||
| (2) | Aggregate number of securities to which transaction applies: | ||
| (3) | Per unit price or other underlying value of transaction computed pursuant to Exchange Act Rule 0-11 (set forth the amount on which the filing fee is calculated and state how it was determined): | ||
| (4) | Proposed maximum aggregate value of transaction: | ||
| (5) | Total fee paid: | ||
| ¨ | Fee paid previously with preliminary materials. |
| ¨ | Check box if any part of the fee is offset as provided by Exchange Act Rule 0-11(a)(2) and identify the filing for which the offsetting fee was paid previously. Identify the previous filing by registration statement number, or the Form or Schedule and the date of its filing. |
| (1) | Amount Previously Paid: | ||
| (2) | Form, Schedule or Registration Statement No.: | ||
| (3) | Filing Party: | ||
| (4) | Date Filed: | ||
Tampa, Florida 33602
NOTICE OF ANNUAL MEETING OF SHAREHOLDERS
TO BE HELD MAY 19, 201117, 2012
To the Shareholders of Sykes Enterprises, Incorporated:
NOTICE IS HEREBY GIVEN that the Annual Meeting of Shareholders (the “Annual Meeting”) of Sykes Enterprises, Incorporated (the “Company”) will be held at the Sheraton Riverwalk Hotel, 200 N. Ashley Drive, Tampa, Florida, on Thursday, May 19, 2011,17, 2012, at 9:00 a.m., Eastern Daylight Savings Time, for the following purposes:
| 1. | To elect two directors to hold office until the 2015 Annual Meeting of Shareholders; |
| 2. | To hold a shareholder advisory vote on executive compensation; |
| 3. | To approve the Fifth Amended and Restated 2004 Non-employee Director Fee Plan; |
| 4. | To ratify the appointment of Deloitte & Touche LLP as independent auditors of the Company; and |
| 5. | To transact any other business as may properly come before the Annual Meeting. |
Only shareholders of record as of the close of business on March 30, 2010,22, 2012, will be entitled to vote at the Annual Meeting or any adjournment or postponement of the Annual Meeting. Information relating to the matters to be considered and voted on at the Annual Meeting is set forth in the proxy statement accompanying this Notice.
| By Order of the Board of Directors, |
 |
| James T. Holder |
| Secretary |
April 14, 2011
IMPORTANT NOTICE REGARDING THE AVAILABILITY OF PROXY MATERIALS FOR THE SHAREHOLDERS MEETING TO BE HELD ON MAY 19, 201117, 2012
This proxy statement and our 20102011 Annual Report to Shareholders are available at:
https://materials.proxyvote.com/871237
YOUR VOTE IS IMPORTANT
To assure your representation at the Annual Meeting, please vote on the matters to be considered at the Annual Meeting by completing the enclosed proxy and mailing it promptly in the enclosed envelope. If your shares are held in street name by a brokerage firm, bank or other nominee, the nominee will supply you with a proxy card to be returned to it. It is important that you return the proxy card as quickly as possible so that the nominee may vote your shares. If your shares are held in street name by a nominee, you may not vote such shares in person at the Annual Meeting unless you obtain a power of attorney or legal proxy from such nominee authorizing you to vote the shares, and you present this power of attorney or proxy at the Annual Meeting.
Tampa, Florida 33602
PROXY STATEMENT
FOR2011
2012 ANNUAL MEETING OF SHAREHOLDERS
This Proxy Statement is furnished in connection with the solicitation of proxies on behalf of the Board of Directors of Sykes Enterprises, Incorporated (the “Company”) for the Annual Meeting of Shareholders (the “Annual Meeting”) to be held at the Sheraton Riverwalk Hotel, 200 N. Ashley Drive, Tampa, Florida, on Thursday, May 19, 2011,17, 2012, at 9:00 a.m., Eastern Daylight Savings Time, or any adjournment or postponement of the Annual Meeting.
This Proxy Statement and the annual report to shareholders of the Company for the year ended December 31, 2010,2011 are first being mailed on or about April 19, 2011,17, 2012 to shareholders entitled to vote at the Annual Meeting.
SHAREHOLDERS ENTITLED TO VOTE
The record date for the Annual Meeting is March 30, 2011.22, 2012. Only shareholders of record as of the close of business on the record date are entitled to notice of the Annual Meeting and to vote at the Annual Meeting. As of the record date, 46,700,24843,419,788 shares of common stock were outstanding and entitled to vote at the Annual Meeting.
Votes cast by proxy or in person at the Annual Meeting will be tabulated by the inspector of elections appointed for the Annual Meeting, who will also determine whether a quorum is present for the transaction of business. The Company’s Bylaws provide that a quorum is present if the holders of a majority of the issued and outstanding shares of common stock entitled to vote at the meeting are present in person or represented by proxy. At the Annual Meeting, if a quorum exists, directors will be elected by a plurality of the votes cast in the election. Abstentions will be counted as shares that are present and entitled to vote for purposes of determining whether a quorum is present. Shares held by nominees for beneficial owners will also be counted for purposes of determining whether a quorum is present if the nominee has the discretion to vote on at least one of the matters presented, even though the nominee may not exercise discretionary voting power with respect to other matters and even though voting instructions have not been received from the beneficial owner (a “broker non-vote”). At the Annual Meeting, if a quorum exists, directors will be elected by a plurality of the votes cast in the election. Approval of the other proposals will require the affirmative vote of a majority of the votes cast on the proposal at the Annual Meeting. Broker non-votes will not be counted as votes cast in determining whether a Proposal has been approved.
Shareholders are requested to vote by completing the enclosed Proxy and returning it signed and dated in the enclosed postage-paid envelope. Shareholders are urged to indicate their votes in the spaces provided on the Proxy. Proxies solicited by the Board of Directors of the Company will be voted in accordance with the directions given in the Proxy. Where no instructions are indicated, signed Proxies will be voted FOR each of the proposals listed in the Notice of Annual Meeting of Shareholders. Returning your completed Proxy will not prevent you from voting in person at the Annual Meeting, should you be present and wish to do so.
Any shareholder giving a Proxy has the power to revoke it at any time before it is exercised by:
filing with the Secretary of the Company written notice of revocation, | ||
Proxies solicited by this Proxy Statement may be exercised only at the Annual Meeting and any adjournment of the Annual Meeting and will not be used for any other meeting. Proxies solicited by this Proxy Statement will be returned to the Board of Directors and will be tabulated by an inspector of elections designated by the Board of Directors.
The cost of solicitation of Proxies by mail on behalf of the Board of Directors will be borne by the Company. Proxies also may be solicited by personal interview or by telephone by directors, officers, and other employees of the Company without additional compensation. The Company also has made arrangements with brokerage firms, banks, nominees, and other fiduciaries that hold shares on behalf of others to forward proxy solicitation materials to the beneficial owners of such shares. The Company will reimburse such record holders for their reasonableout-of-pocket expenses.
PROPOSAL 1:
ELECTION OF DIRECTORS
The Company’s Board of Directors currently is comprised of 11 individuals, and is divided into three classes (designated “CLASS I,” “CLASS II,” and “CLASS III”), as nearly equal in number as possible, with each class serving a three-year term expiring at the third annual meeting of shareholders after its election. The term of the three current CLASS IIII directors will expire at the Annual Meeting. Mr. Furman P. Bodenheimer, Jr., whose term is expiring at this meeting, and who has served on the Board for more than 20 years, has notified the Board that he will retire and not stand for re-election this year. The Company’s Board of Directors, upon the recommendation of the Nominating and Corporate Governance Committee, has determined to reduce the size of the Board of Directors by one following the end of Mr. Bodenheimer’s term, (resulting in a 10 member Board) and have nominated H. Parks Helms, Linda McClintock-Greco, M.D., James K. Murray, Jr.Charles E. Sykes, and James S. MacLeodWilliam J. Meurer to stand for re-election as CLASS IIIII directors, whose terms will all expire at the 20142015 Annual Meeting of Shareholders.
In the event any nominee is unable to serve, the persons designated as proxies will cast votes for such other person in their discretion as a substitute nominee. The Board of Directors has no reason to believe that the nominees named herein will be unavailable or, if elected, will decline to serve.
RECOMMENDATION OF THE BOARD:
The Board of Directors recommends the following nominees for election as directors in the Class specified and urges each shareholder to vote “FOR” the nominees. Executed proxies in the accompanying form will be voted at the Annual Meeting “FOR” the election as directors of the nominees named below, unless authority to do so is withheld.
2
CLASS III — TERM EXPIRES AT THE 2012 ANNUAL MEETING
Name | Age | Principal Occupation and Other Information | ||||
Charles E. Sykes | 49 | Charles E. Sykes was elected to the Board of Directors in August 2004 to fill the vacancy created by the retirement of the Company’s founder and former Chairman, John H. Sykes. Mr. Charles Sykes joined the Company in September 1986 and has served in numerous capacities throughout his years with the Company. Mr. Charles Sykes was appointed as Vice President of Sales, North America in 1999 and between the years of 2000 to 2003 served as Group Executive, Senior Vice President of Marketing and Global Alliances, and Senior Vice President of Global Operations. Mr. Sykes was appointed President and Chief Operating Officer in July, 2003 and was named President and Chief Executive Officer in August 2004. Mr. Sykes received his Bachelor of Science degree in mechanical engineering from North Carolina State University in 1985. He currently serves on the board of the Greater Tampa Chamber of Commerce, Trustee of the University of Tampa, Vice-Chairman of the Tampa Bay Partnership, as a director of Feeding America of Tampa Bay, Inc. and is a member of the Florida Council of 100. As the chief executive officer of the Company, Mr. Sykes provides the Board with information gained from hands-on management of Company operations, identifying near-term and long-term goals, challenges and opportunities. As the son of the Company’s founder and having worked for the Company for his full career, he brings a continuity of mission and values on which the Company was established. | ||||
3
Name | Age | Principal Occupation and Other Information | ||||
William J. Meurer | 68 | William J. Meurer was elected to the Board of Directors in October 2000 and is a member and Chairman of the Audit Committee and a member of the Finance Committee. Previously, Mr. Meurer was employed for 35 years with Arthur Andersen LLP where he served most recently as the Managing Partner for Arthur Andersen’s Central Florida operations. Since retiring from Arthur Andersen in 2000, Mr. Meurer has been a private investor and consultant. Mr. Meurer also serves on the Board of Trustees for Lifelink Foundation, Inc. and as a member of the Board of Directors of the Eagle Family of Funds and Walter Investment Management Corporation. As former managing partner of an international public accounting firm, Mr. Meurer brings to our Board relevant experience with financial accounting, audit and reporting issues, SEC filings and complex corporate transactions. | ||||
4
DIRECTORS WHOSE TERMS OF OFFICE CONTINUE
CLASS II — TERM EXPIRES AT THE 2013 ANNUAL MEETING
Name | Age | Principal Occupation and Other Information | ||||
Paul L. Whiting | 68 | Paul L. Whiting was elected to the Board of Directors in December 2003 and was elected Non-Executive Chairman in August 2004. He is also a member of the Board’s Audit Committee. Since 1997, Mr. Whiting has been President of Seabreeze Holdings, Inc., a privately held investment company. From 1991 through 1996, Mr. Whiting held various positions within Spalding & Evenflo Companies, Inc., including Chief Executive Officer. Presently, Mr. Whiting sits on the boards of TECO Energy, Inc. (a public company), Florida Investment Advisors, Inc., The Bank of Tampa and its holding company, The Tampa Banking Co. Mr. Whiting also serves on the board of the Florida West Coast Public Broadcasting, Inc. as well as the boards of various civic organizations, including, among others, the Academy Prep Center of Tampa, Inc., a full scholarship, private, college preparatory middle school for low-income children, where he is the Board President. Mr. Whiting’s public company CEO, CFO and director experience as well as his private investment company business experience provides a unique combination of leadership, financial and business analytical skills, business judgment and investment banking knowledge to the Board as the Company’s non-executive Chairman. | ||||
Mark C. Bozek | 52 | Mark C. Bozek was elected to the Board of Directors in August 2003 and is a member and Chairman of the Compensation and Human Resource Development Committee. Mr. Bozek is the President of Galgos Entertainment, a privately held media company which he founded in January 2003. From March 1997 until February 2003, Mr. Bozek served as the Chief Executive Officer of HSN (f/k/a Home Shopping Network). From April 1993 until February 1996, Mr. Bozek served as the Vice President of Broadcasting for QVC. Mr. Bozek’s experience as a public company CEO in a call center enabled business equips him to provide industry insight to the Board and management on strategic and business planning and operations as well as employee relations, development and management succession. | ||||
5
Name | Age | Principal Occupation and Other Information | ||||
Lt. General Michael DeLong (Ret.) | 66 | Lt. General Michael DeLong (USMC Retired) was elected to the Board of Directors in September 2003 and is a member of the Nominating and Corporate Governance Committee. Since October 2003, Lt. Gen. DeLong has served as Vice Chairman of Shaw Arabia Limited, President of Shaw CentCom Services, LLC, and Senior Vice President of the Shaw Group, Inc. On February 19, 2008, Lt. Gen. DeLong was named Vice President of Boeing International Corporation. From 1967 until his retirement on November 1, 2003, Lt. Gen. DeLong led a distinguished military career, most recently serving as the Deputy Commander, United States Central Command at MacDill Air Force Base, Tampa, Florida. He holds a Master’s Degree in Industrial Management from Central Michigan University and an honorary Doctorate in Strategic Intelligence from the Joint Military Intelligence College and graduated from the Naval Academy as an Aero Engineer. Gen. DeLong’s military career, together with his international business executive experience, allows him to bring to the Board leadership and skills in strategic analysis and judgment as well as a knowledge of international business and political environments. | ||||
6
Name | Age | Principal Occupation and Other Information | ||||
Iain A. Macdonald | 67 | Iain A. Macdonald was originally elected to the Board of Directors in 1998 and served until 2001, when he resigned for personal reasons. Mr. Macdonald was re-elected to the Board of Directors in May 2004 and since then has been a member of the Audit Committee. During the past 10 years, Mr. Macdonald has served on the boards of a series of technology-based business ventures in the UK, which he has assisted to develop and obtain funding. He was a founding partner, and is currently Chairman of Yakara plc, a developer of SMS and IVR telecommunications software solutions and a member of the Board of Northern AIM VCT plc, which is a venture capital investment fund. From 2008 to 2011 he served on the Board of Scottish Enterprise, Scotland’s economic development agency. Prior to joining the Company’s Board in 1998, Mr. Macdonald served as a director of McQueen International Ltd. from 1996 until its acquisition by the Company. Having served as a director of an entity in the UK which was acquired by the Company in 1998, Mr. Macdonald offers a unique institutional viewpoint and depth of industry knowledge. He also brings to the Board considerable leadership, international business, financial and governmental experience. | ||||
7
CLASS I — TERM EXPIRES AT THE 20112014 ANNUAL MEETING
Name | Age | ||||||||
Principal Occupation and Other Information | |||||||||
H. Parks Helms | H. Parks Helms has served as a director of the Company since its inception in 1977 and is a member and Chairman of the Nominating and Corporate Governance Committee. Mr. Helms is President and Managing Partner of the law firm of Helms, Henderson & Associates, P.A., in Charlotte, North Carolina and has been with the firm, and its predecessor firm, Helms, Cannon, Henderson & Porter, P.A. for more than the past five years. Mr. Helms has held numerous political appointments and elected positions, including as a member of the North Carolina House of Representatives and as Chairman of the Mecklenburg County, North Carolina Board of County Commissioners. Mr.Helms has served for more than 30 years on the Company’s Board, supporting institutional continuity with Company and industry knowledge accumulated through all phases of industry and economic cycles, and through the Company’s expansion over that period. He also brings considerable legal, transactional and business skills to the Board. | ||||||||
3
8
Name | Age | ||||||||
Principal Occupation and Other Information | |||||||||
Linda McClintock-Greco, M.D. | Linda McClintock-Greco, M.D. was elected to the Board of Directors in May Dr. McClintock-Greco has considerable experience in multiple facets of the health care industry, both in private practice and administration, bringing to the Company valuable perspective regarding the Company’s health care related services, as well as business experience, diversity of viewpoint and | ||||||||
4
9
Name | Age | ||||||||
Principal Occupation and Other Information | |||||||||
James K. (Jack) Murray, Jr. | James K. Murray, Jr., was elected to the Board of Directors in May 2005 and is a member and Chairman of the Finance Committee and a member of the Compensation and Human Resource Development Committee. Mr. Murray currently serves as Chairman of Murray Corporation, a private venture capital enterprise based in Tampa, Florida. Mr. Murray also serves as Chairman of the Advisory Board of HealthEdge Investment Fund II, and is Chairman of the Investment Committee of this private equity fund focused primarily on investments in the health care field. In 1970, Mr. Murray was one of the founders of a company that is today HealthPlan Services, Inc. and PlanVista, Inc., which was acquired by The Dun & Bradstreet Corporation (NYSE:DNB) in 1978. From 1978 through 1993, Mr. Murray served in various capacities for Dun & Bradstreet Corporation, including President of Dun & Bradstreet Credit Services, and from 1990 through 1993, served in various capacities including President, principal executive officer and Chairman for the Reuben H. Donnelley Corp., a publisher of telephone yellow pages. In 1994, Mr. Murray and several other financial partners acquired HealthPlan Services from Dun & Bradstreet. In May 1995, HealthPlan Services became a public company and was listed on the New York Stock Exchange. Mr. Murray retired from HealthPlan Services in 2000. Mr. Murray serves on the boards of the University of Tampa, Canterbury Towers, Tampa Bay Research Institute and The General Theological Mr. Murray’s diverse experience in both the public company and private venture capital arenas allows him to bring to the Board significant leadership skills as well as business, transactional and financial analytic skills. | ||||||||
5
10
Name | Age | ||||||||
Principal Occupation and Other Information | |||||||||
James S. MacLeod | James S. MacLeod was elected to the Board of Directors in May 2005 and is a member of the Audit Committee, Compensation and Human Resource Development Committee and the Finance Committee. Mr. MacLeod has served As a result of his extensive financial services background, Mr. MacLeod brings to the Board valuable financial analytical skills and experience, a deep understanding of cash transaction and management issues, as well as business acumen and judgment. | ||||||||
6
7
8
9
10
The Company maintains a corporate governance page on its website which includes key information about its corporate governance initiatives, including its Corporate Governance Guidelines, Code of Ethics, and charters for the committees of the Board of Directors. The corporate governance page can be found at www.sykes.com, by clicking on “Investor Relations” and then on “Corporate Governance.”
The Company’s policies and practices reflect corporate governance initiatives that are compliant with the listing requirements of the Nasdaq Stock Market and the corporate governance requirements of the Sarbanes-Oxley Act of 2002, including:
the Board of Directors has adopted clear corporate governance policies;
a majority of the board members are independent of the Company and its management;
all members of the key board committees — the Audit Committee, the Compensation and Human Resource Development Committee, the Nominating and Corporate Governance Committee and the Finance Committee — are independent;
the independent members of the Board of Directors meet regularly without the presence of management;
11
the Company has adopted a code of ethics that applies to all directors, officers and employees which is monitored by its Nominating and Corporate Governance Committee;
the charters of the Board committees clearly establish their respective roles and responsibilities; and
the Company’s Audit Committee has established procedures for the receipt, retention and treatment, on a confidential basis, of complaints received by the Company, including the Board and the Audit Committee, regarding accounting, internal accounting controls or auditing matters, and the confidential, anonymous submissions by employees of concerns regarding questionable accounting or auditing matters. These procedures are described under “Communications With Our Board” below.
Certain Relationships and Related Person Transactions
Review and Approval of Related Person Transactions
In order to ensure that material transactions and relationships involving a potential conflict of interest for any executive officer or director of the Company are in the best interests of the Company, under the Code of Ethics adopted by the Board of Directors for all of our employees and directors, all such conflicts of interest are required to be reported to the Board of Directors, and the approval of the Board of Directors must be obtained in advance for the Company to enter into any such transaction or relationship. Pursuant to the Code of Ethics, no officer or employee of the Company may, on behalf of the Company, authorize or approve any transaction or relationship, or enter into any agreement, in which such officer, director or any member of his or her immediate family, may have a personal interest without such Board approval. Further, no officer or employee of the Company may, on behalf of the Company, authorize or approve any transaction or relationship, or enter into any agreement, if they are aware that an executive officer or a director of the Company, or any member of any such person’s family, may have a personal interest in such transaction or relationship, without such Board approval.
The Company’s Audit Committee reviews all conflict of interest transactions involving executive officers and directors of the Company, pursuant to its charter.
In the course of their review of a related party transaction, the Board and the Audit Committee considers:
the nature of the related person’s interest in the transaction;
the material terms of the transaction, including, without limitation, the amount and type of transaction;
the importance of the transaction to the Company;
the importance of the transaction to the related person;
whether the transaction would impair the judgment of the director or executive officer to act in the best interests of the Company; and
any other matters the Board or Committee deems appropriate.
Any member of the Board or the Audit Committee who has a conflict of interest with respect to a transaction under review may not participate in the deliberations or vote respecting approval of the transaction, provided, however, that such director may be counted in determining the presence of a quorum.
Related Party Transactions
The Company paid $78,418 tohas maintained for several years, an aircraft timesharing agreement with JHS Leasing of Tampa, Inc., an entity owned by Mr. John H. Sykes, former(former Chairman of the Board and Chief Executive Officer,
12
and father of Charles E. Sykes, the Company’s current principal shareholder,President, CEO and a director) for the use of its corporate aircraft. The lease of the aircraft, is pursuant to a writtenwhich agreement which has been approved by the Audit Committee and the Board. On a quarterly basis, the Audit Committee reviews a
12
Leadership Structure
Upon contemplating the 2005 retirement of Mr. John Sykes, the Company’s founder, Chief Executive Officer and Chairman, the Board elected to change the leadership structure to separate the Chief Executive Officer position from that of the Chairman of the Board. The Board determined in 20042005 that the change in leadership created an opportune time to change the leadership structure, and that the Company would benefit from having an independent non-employee Chairman who could provide a diversity of view and experience in consultation with the newly elected President and Chief Executive Officer. The Board continues to believe that the Company is best served by having this bifurcated leadership structure.
Risk Oversight
The Board has determined that the role of risk oversight will currently remain with the full Board as opposed to having responsibility delegated to a specific committee. Management has created an enterprise risk management committee which is primarily responsible for identifying and assessing enterprise risks, developing risk responses and evaluating residual risks. The chairperson of the management committee reports directly to the full Board.
Director Independence
In accordance with NASDAQ rules, the Board affirmatively determines the independence of each director and nominee for election as a director in accordance with guidelines it has adopted, which include all elements of independence set forth in the NASDAQ listing standards. Based upon these standards, at its meeting held on March 23, 2011,21, 2012, the Board determined that each of the following non-employee directors is independent and has no material relationship with the Company, except as a director and shareholder of the Company:
| (1 | ) | Paul L. Whiting | (6 | ) | Iain A. Macdonald | |||||
| (2 | ) | F. P. Bodenheimer, Jr. | (7 | ) | James S. MacLeod | |||||
| (3 | ) | Mark C. Bozek | (8 | ) | Linda McClintock-Greco, MD | |||||
| (4 | ) | Lt. Gen. Michael DeLong (Ret.) | (9 | ) | William J. Meurer | |||||
| (5 | ) | H. Parks Helms | (10 | ) | James K. Murray, Jr. |
(1) | Paul L. Whiting | (6) | Iain A. Macdonald | |||
(2) | F. P. Bodenheimer, Jr. | (7) | James S. MacLeod | |||
(3) | Mark C. Bozek | (8) | Linda McClintock-Greco, MD | |||
(4) | Lt. General Michael DeLong (Ret.) | (9) | William J. Meurer | |||
(5) | H. Parks Helms | (10) | James K. Murray, Jr. |
Nominations for Directors
The Nominating and Corporate Governance Committee is responsible for screening potential director candidates and recommending qualified candidates to the Board for nomination. The Committee considers all relevant
13
criteria including, age, skill, integrity, experience, education, time availability, stock exchange listing standards, and applicable federal and state laws and regulations. The Committee has a specific goal of creating and maintaining a board with the heterogeneity, skills, experience and personality that lend to open, honest and vibrant discussion, consideration and analysis of Company issues, and accordingly the Committee also considers individual qualities and attributes that will help create the desired heterogeneity.
13
Mr. Furman P. Bodenheimer, Jr., whose term is expiring at this meeting, and who has served on the Board for more than 20 years, has notified the Board that he will retire and not stand for re-election this year. The threeBoard of Directors, on the recommendation of the Nominating and Corporate Governance Committee, has determined to reduce the number of Board members from 11 to 10 following the end of Mr. Bodenheimer’s term. The remaining two Class IIII directors whose terms expire at the Annual Meeting have allboth been nominated by the Committee to stand for re-election.
The Committee will consider qualified nominees recommended by shareholders who may submit recommendations to the Committee in care of our Corporate Secretary, 400 North Ashley Drive, Tampa, Florida 33602. Any shareholder nominating an individual for election as a director at an annual meeting must provide written notice to the Secretary of the Company, along with the information specified below, which notice must be received at the principal business office of the Company no later than the date designated for receipt of shareholders’ proposals as set forth in the Company’s proxy statement for its annual shareholders’ meeting. If there has been no such prior public disclosure, then to be timely, a shareholder’s nomination must be delivered to or mailed and received at the principal business office of the Company not less than 60 days nor more than 90 days prior to the annual meeting of shareholders; provided, however, that in the event that less than 70 days notice of the date of the meeting is given to the shareholders or prior public disclosure of the date of the meeting is made, notice by the shareholder to be timely must be so received not later than the close of business on the tenth day following the day on which such notice of the annual meeting was mailed or such public disclosure was made.
To be considered by the Committee, shareholder nominations must be accompanied by: (1) the name, age, business and residence address of the nominee; (2) the principal occupation or employment of the nominee for at
14
least the last ten years and a description of the qualifications of the nominee; (3) the number of shares of our stock that are beneficially owned by the nominee; (4) any legal proceedings involving the nominee during the previous ten years and (5) any other information relating to the nominee that is required to be disclosed in solicitations for proxies for election of directors under Regulation 14A of the Exchange Act, together with a written statement from the nominee that he or she is willing to be nominated and desires to serve, if elected. Also, the shareholder making the nomination should include: (1) his or her name and record address, together with the name and address of any other shareholder known to be supporting the nominee; and (2) the number of shares of our stock that are beneficially owned by the shareholder making the nomination and by any other supporting shareholders. Nominees for director who are recommended by our shareholders will be evaluated in the same manner as any other nominee for director.
14
Communications with our Board
Shareholders and other parties interested in communicating with our Board of Directors may do so by writing to the Board of Directors, Sykes Enterprises, Incorporated, 400 N. Ashley Drive, Tampa, Florida 33602. Under the process for such communications established by the Board of Directors, the Senior Vice President and General Counsel of the Company reviews all such correspondence and regularly forwards to all members of the Board a summary of the correspondence. Directors may at any time review a log of all correspondence received by the Company that is addressed to the Board or any member of the Board and request copies of any such correspondence. Correspondence that, in the opinion of the Senior Vice President and General Counsel, relates to concerns or complaints regarding accounting, internal accounting controls and auditing matters is summarized and the summary and a copy of the correspondence is forwarded to the Chairman of the Audit Committee. Additionally, at the direction of the Audit Committee, the Company has established a worldwide toll free hotline administered by an independent third party through which employees may make anonymous submissions regarding questionable accounting or auditing matters. Reports of any anonymous submissions are sent to the Chairman of the Audit Committee as well as the Executive Vice President and General Counsel of the Company.
MEETINGS AND COMMITTEES OF THE BOARD
The Board
Each director is expected to devote sufficient time, energy and attention to ensure diligent performance of his or her duties and to attend all Board, committee and shareholders’ meetings. The Board met sixnine times during 2010,2011, of which four were regularly scheduled meetings and twofive were unscheduled meetings. The Board also acted twiceonce by unanimous written consent in 2010.2011. All directors attended at least 75% of the meetings of the Board and of the committees on which they served during the fiscal year ended December 31, 2010.2011. All of the directors except for Dr. Linda McClintock-Greco attended the 20102011 Annual Meeting of Shareholders on May 10, 2010.
15
Committees of the Board
The Board has four standing committees to facilitate and assist the Board in the execution of its responsibilities. The Board may also establish special committees as needed to assist the Board with review and consideration of non-routine matters. The standing committees are the Audit Committee, Finance Committee, the Compensation and Human Resource Development Committee and the Nominating and Corporate Governance Committee. All the committees are comprised solely of non-employee, independent directors. Charters for each committee are available on the Company’s website atwww.sykes.com by first clicking on “Investor Relations” and
15
| Nominating and Corporate | Compensation and Human Resource | |||||||
Non-employee Directors | Audit Committee | Finance Committee | Governance Committee | Development Committee | ||||
| Paul L. Whiting | X | |||||||
| Furman P. Bodenheimer, Jr | X | X | ||||||
| Mark C. Bozek | Chair | |||||||
| Lt. Gen. Michael P. DeLong (Ret) | X | |||||||
| Dr. Linda McClintock-Greco | X | |||||||
| H. Parks Helms | Chair | |||||||
| Iain A. Macdonald | X | |||||||
| James S. MacLeod | X | X | X | |||||
| William J. Meurer | Chair | X | ||||||
| James K. Murray, Jr. | Chair | X | ||||||
| Employee Director | ||||||||
| Charles E. Sykes | ||||||||
| No. of Meetings in 2010 | 9 | 4 | 4 | 6 |
Non-employee Directors | Audit Committee | Finance Committee | Nominating and Corporate Governance Committee | Compensation and Human Resource Development Committee | ||||
Paul L. Whiting | X | |||||||
Furman P. Bodenheimer, Jr | X | X | ||||||
Mark C. Bozek | Chair | |||||||
Lt. General Michael P. DeLong (Ret.) | X | |||||||
Dr. Linda McClintock-Greco | X | |||||||
H. Parks Helms | Chair | |||||||
Iain A. Macdonald | X | |||||||
James S. MacLeod | X | X | X | |||||
William J. Meurer | Chair | X | ||||||
James K. Murray, Jr. | Chair | X | ||||||
Employee Director | ||||||||
Charles E. Sykes | ||||||||
No. of Meetings in 2011 | 10 | 7 | 4 | 9 | ||||
Audit Committee.Committee. The Audit Committee serves as an independent and objective party to monitor the Company’s financial reporting process and internal control system. The Committee’s responsibilities, which are discussed in detail in its charter, include, among other things, the appointment, compensation, and oversight of the work of the Company’s independent auditing firm, as well as reviewing the independence, qualifications, and activities of the auditing firm. The Company’s independent auditing firm reports directly to the Committee. All proposed transactions between the Company and the Company’s officers and directors, or an entity in which a Company officer or director has a material interest, are reviewed by the Committee, and the approval of the Committee is required for such transactions. In 2010,2011, the Audit Committee held nineten meetings. The Board has determined that Mr. Meurer is an “audit committee financial expert” within the meaning of the rules of the Securities and Exchange Commission. The Committee is governed by a written charter, which is reviewed on an annual basis.
Finance Committee.The principal purpose of the Finance Committee is to assist the Board of Directors in evaluating significant investments and other financial commitments by the Company. The Committee has the authority to review and make recommendations to the Board with respect to debt and equity limits, equity issuances, repurchases of Company stock or debt, policies relating to the use of derivatives, and proposed mergers, acquisitions, divestitures or investments by the Company that require approval by the full Board. The Committee
16
also has authority to approve capital expenditures not previously approved by the Board of Directors. The level of authority applies to capital expenditures in excess of $2 million but less than $5 million. This authority is used, and the Committee convened only, when management recommends a decision prior to the next Board meeting. In 2010,2011, the Finance Committee held fourseven meetings. The Committee is governed by a written charter, which is reviewed on an annual basis.
Nominating and Corporate Governance Committee.The purpose of the Nominating and Corporate Governance Committee is to: (a) identify individuals qualified to become members of the Board of Directors of the Company and its subsidiaries; (b) recommend to the Board of Directors director nominees for election at the annual meeting of shareholders or for election by the Board of Directors to fill open seats between annual meetings; (c) recommend to the Board of Directors committee appointments for directors; (c)(d) develop and recommend to the
16
Compensation and Human Resource Development Committee.The Compensation and Human Resource Development Committee’s responsibilities, which are discussed in detail in its charter, include, among other things, the establishment of the base salary, incentive compensation and any other compensation for the Company’s President and Chief Executive Officer, and to review and approve the President and Chief Executive Officer’s recommendations for the compensation of certain executive officers reporting to him. This Committee also monitors the Company’s management incentive cash and equity based bonus compensation arrangements and other executive officer benefits, and evaluates and recommends the compensation policy for the directors to the full Board for consideration. The Committee also determines compensation and benefits of the Company’s non-employee directors. The Company engaged Mercer Human Resource Consulting to conduct a review of its total compensation program for executive officers and to assist the Committee in establishing a competitive compensation program for its executive officers that motivates performance and that is aligned with the interests of its shareholders. This Committee is also responsible for providing oversight and direction regarding the Company’s employee health and welfare benefit programs as well as training and development. In 2010,2011, the Committee held sixnine meetings. The Committee is governed by a written charter, which is reviewed on an annual basis.
Compensation Committee Interlocks and Insider Participation
None.
DIRECTOR COMPENSATION
Directors who are executive officers of the Company receive no compensation for service as members of either the Board of Directors or any committees of the Board.
ThirdFourth Amended and Restated 2004 Non-Employee Director Fee Plan
In May 2009, the shareholders of the Company approved the Third Amended and Restated 2004 Non-Employee Director Fee Plan. In May 2011, upon the recommendation of the Compensation and Human Resource Development Committee, the Board adopted the Fourth Amended and Restated 2004 Non-Employee Director Fee Plan (the “2004 Fee Plan”). adjusting certain cash compensation components of the 2004 Fee Plan.
17
The 2004 Fee Plan provides that all new non-employee directors joining the Board will receive an initial grant of shares of common stock on the date the new director is elected or appointed, the number of which will be determined by dividing $60,000 by the closing price of the Company’s common stock on the trading day immediately preceding the date a new director is elected or appointed, rounded to the nearest whole number of shares. The initial grant of shares vests in twelve equal quarterly installments, one-twelfth on the date of grant and an additional one-twelfth on each successive third monthly anniversary of the date of grant. The award lapses with respect to all unvested shares in the event the non-employee director ceases to be a director of the Company, and any unvested shares are forfeited.
The 2004 Fee Plan also provides that each non-employee director will receive, on the day after the annual shareholders meeting, an annual retainer for service as a non-employee director (the “Annual Retainer”). The Annual Retainer consists of shares of the Company’s common stock and cash. ThePrior to May 20, 2011, the total value of the Annual Retainer iswas $77,500, payable $32,500 in cash and the remainder paid in stock, the amount of which iswas determined by dividing $45,000 by the closing price of the Company’s common stock on the date of the annual meeting of shareholders, rounded to the nearest whole number of shares.
17
Position | Amount | |||
| Audit Committee | ||||
| Chairperson | $ | 20,000 | ||
| Member | $ | 10,000 | ||
| Compensation & Human Resource Development Committee | ||||
| Chairperson | $ | 12,500 | ||
| Member | $ | 7,500 | ||
| Finance Committee | ||||
| Chairperson | $ | 12,500 | ||
| Member | $ | 7,500 | ||
| Nominating and Corporate Governance Committee | ||||
| Chairperson | $ | 12,500 | ||
| Member | $ | 7,500 | ||
Position | Amount | |||
Audit Committee | ||||
Chairperson | $ | 20,000 | ||
Member | $ | 10,000 | ||
Compensation & Human Resource Development Committee | ||||
Chairperson | $ | 15,000 | ||
Member | $ | 7,500 | ||
Finance Committee | ||||
Chairperson | $ | 12,500 | ||
Member | $ | 7,500 | ||
Nominating and Corporate Governance Committee | ||||
Chairperson | $ | 12,500 | ||
Member | $ | 7,500 | ||
The Annual Grantannual grant of shares vests in eight equal quarterly installments, one-eighth on the day following the annual meeting of shareholders, and an additional one-eighth on each successive third monthly anniversary of the date of grant. The annual grant of cash, including all amounts paid to a non-employee Chairman of the Board and all amounts paid to non-employee directors serving on committees of the Board, are paid in equal installments throughout the year. The Annual Grant of shares vests in eightfour equal quarterly installments, one-eighthone-fourth on the day following the annual meeting of shareholders, and an additional one-eighthone-fourth on each successive third monthly anniversary of the date of grant. The award lapses with respect to all unpaid cash and unvested shares in the event the non-employee director ceases to be a director of the company, and any unvested shares and unpaid cash are forfeited.
18
The Board may pay additional cash compensation to any non-employee director for services on behalf of the Board over and above those typically expected of directors, including but not limited to service on a special committee of the Board.
18
| (a) | (b) | (c) | (d) | (e) | (f) | (g) | (h) | |||||||||||||||||||||
| Change in | ||||||||||||||||||||||||||||
| Pension | ||||||||||||||||||||||||||||
| Value and | ||||||||||||||||||||||||||||
| Nonqualified | ||||||||||||||||||||||||||||
| Fees Earned | Non-Equity | Deferred | ||||||||||||||||||||||||||
| or Paid in | Stock | Option | Incentive Plan | Compensation | All other | |||||||||||||||||||||||
| Cash | Awards | Awards | Compensation | Earnings | Compensation | Total | ||||||||||||||||||||||
Name | ($)(1) | ($)(2) | ($) | ($) | ($) | ($) | ($) | |||||||||||||||||||||
| Furman P. Bodenheimer, Jr. | 47,500 | 45,004 | — | — | — | — | 92,504 | |||||||||||||||||||||
| Mark C. Bozek | 45,000 | 45,004 | — | — | — | — | 90,004 | |||||||||||||||||||||
| Lt. Gen. Michael DeLong (Ret) | 40,000 | 45,004 | — | — | — | — | 85,004 | |||||||||||||||||||||
| H. Parks Helms | 45,000 | 45,004 | — | — | — | — | 90,004 | |||||||||||||||||||||
| Iain Macdonald | 42,500 | 45,004 | — | — | — | — | 87,504 | |||||||||||||||||||||
| James S. MacLeod | 57,500 | 45,004 | — | — | — | — | 102,504 | |||||||||||||||||||||
| Linda McClintock-Greco, M.D. | 40,000 | 45,004 | — | — | — | — | 85,004 | |||||||||||||||||||||
| William J. Meurer | 60,000 | 45,004 | — | — | — | — | 105,004 | |||||||||||||||||||||
| James K. Murray, Jr. | 52,500 | 45,004 | — | — | — | — | 97,504 | |||||||||||||||||||||
| Paul L. Whiting | 142,500 | 45,004 | — | — | — | — | 187,504 | |||||||||||||||||||||
(a) | (b) | (c) | (d) | (e) | (f) | (g) | (h) | |||||||||||||||||||||
Name | Fees Earned or Paid in Cash ($)(1) | Stock Awards ($)(2) | Option Awards ($) | Non-Equity Incentive Plan Compensation ($) | Change in Pension Value and Nonqualified Deferred Compensation Earnings ($) | All Other Compensation ($) | Total ($) | |||||||||||||||||||||
Furman P. Bodenheimer, Jr. | 60,625 | 44,992 | — | — | — | — | 105,617 | |||||||||||||||||||||
Mark C. Bozek | 60,000 | 44,992 | — | — | — | — | 104,992 | |||||||||||||||||||||
Lt. General Michael DeLong (Ret.) | 53,125 | 44,992 | — | — | — | — | 98,117 | |||||||||||||||||||||
H. Parks Helms | 58,125 | 44,992 | — | — | — | — | 103,117 | |||||||||||||||||||||
Iain Macdonald | 55,625 | 44,992 | — | — | — | — | 100,617 | |||||||||||||||||||||
James S. MacLeod | 70,625 | 44,992 | — | — | — | — | 115,617 | |||||||||||||||||||||
Linda McClintock-Greco, M.D. | 53,125 | 44,992 | — | — | — | — | 98,117 | |||||||||||||||||||||
William J. Meurer | 73,125 | 44,992 | — | — | — | — | 118,117 | |||||||||||||||||||||
James K. Murray, Jr. | 65,625 | 44,992 | — | — | — | — | 110,617 | |||||||||||||||||||||
Paul L. Whiting | 155,625 | 44,992 | — | — | — | — | 200,617 | |||||||||||||||||||||
| (1) | ||
Amounts shown include the cash portion of the annual retainers and amounts paid for services on Board committees paid to each non-employee director in |
| (2) | The amounts shown in column (c) represent the Annual Retainer amounts paid in shares of the Company’s common stock. The amounts are valued based on the aggregate grant date fair value of the awards in accordance with FASB ASC Topic 718 (formerly FAS 123(R)). See Notes 1 and |
EXECUTIVE COMPENSATION
Executive Summary
Sykes is a complex global business serving sophisticated and demanding clients, and with thin operating margins.margins and high historical and potential cash flows. Our business and financial strategies require careful expense management while providing superior customer service and value. This requires experienced executive leadership with sound business judgment, a passion for service excellence, and a desire to succeed. The primary and overriding objective in determining executive compensation is to align the elements of that compensation with the interests of our shareholders; the ultimate goal being to increase and optimize shareholder value. Our executive compensation
19
strategy is also aligned with our business strategy and talent requirements by being sufficiently competitive on fixed compensation elements (such as base salary) while emphasizing variable compensation elements (such as short-term and long-term incentives) to drive targeted performance and to reward results.
19
Revenues for 2011 increased 4.2% year over year to $1.169 billion
On a constant currency basis, revenues for 2011 decreased 1.2% year over year, less than the Company’s6.2% erosion in the 2011 revenue base due to end-of-life client programs
Revenues for the 2009-2011 performance in 2010:period were $3.174 billion, which exceeded the incentive target by 9.1%.
Adjusted Operating Income for 2011 decreased 3.2% year over year to $83.17 million, with the many challenges, the Company did achieve significantly more synergies from the acquisition than anticipated and only missed its threshold earnings goal by approximately 13 percentage points. Asdecline largely a result of these$11.2 million in unfavorable foreign exchange rates
Adjusted Operating Income for the 2009-2011 performance period was within 2 percentage points of the incentive target
Cash flow from operating activities for 2011 was a record $102.6 million and other factors,more than double the Company did not achieve many of its financial performance goals for 2010. prior year’s $45.1 million
These results are directly reflected in the Company’s 20102011 executive compensation levels as follows:
Short-term incentives were earned at 82.5% of the target award opportunity
Performance shares tied to the 2009-2011 performance period related to revenue were earned at 150% of target
Performance shares tied to the 2009-2011 performance period related to operating income were earned at 98% of target
In the light of the strong alignment between pay and performance, and after reviewing and considering the strong level of shareholder support for the Company’s executive compensation program, as expressed by an 88% affirmative vote on the 2011 Say on Pay proposal, the Company has made only a few changes to the program for 2012, including:
Base salaries for executives, including the named executive officers (“NEOs”), but excluding the CEO, were increased by 2%
The base salary of the CEO was not increased
With respect to performance shares for the 2012-2014 performance period, the performance range was widened to a Threshold goal at 95% of target and a Maximum goal at 110% of target, with a corresponding reduction to the payout opportunity at Threshold from 80% to 50% of target. The compounded annual growth rate for the revenue target was lowered from 5% to 3% and the compounded annual growth rate for the income target was lowered from 6% to 4%
The Company uses Adjusted Operating Income as a performance measure in order to eliminate certain one time or non-performance related items. For the 2009-2011 performance period, Adjusted Operating Income excluded: (a) depreciation and amortization related to asset write ups in connection with the ICT acquisition,
20
(b) costs to obtain synergies, (c) transaction costs and (d) restructuring and impairment charges related to the acquisition.
Our Executive Leadership Team
The Company is fortunate to have in place a very stable and seasoned senior executive leadership team, each team member having years of experience in their respective fields of expertise. The names of the Company’s NEOs, their titles and total years with the Company in various capacities are:
Name | Tenure | |||
Charles E. Sykes | President and Chief Executive Officer | 25 yrs | ||
W. Michael Kipphut | Exec. VP and Chief Financial officer | 12 yrs | ||
James C. Hobby | Exec. VP of Global Operations | 8 yrs | ||
Lance R. Zingale | Exec. VP of Global Sales and Client Management | 6 yrs | ||
James T. Holder | Exec. VP, General Counsel and Corporate Secretary | 11yrs |
The remaining members of the senior executive team are:
Name | Title | Tenure | ||||
David L. Pearson | ||||||
| 15 yrs | ||||||
Jenna R. Nelson | ||||||
| 18 yrs | ||||||
Daniel L. Hernandez | ||||||
| 8 yrs | ||||||
Compensation Philosophy and Objectives
The Committee believes that the most effective executive compensation program is one that is designed to enhance shareholder value by attracting and retaining the talent and experience best suited to manage, guide and build our business. This requires fair and competitive base salaries and benefits designed to attract and retain qualified executives, as well as carefully designed incentive compensation programs to link the interests of the executives to the long-term interests of our shareholders.
In evaluating and determining the complete compensation packages for the Company’s executive officers generally, and the named executive officersNEOs specifically, the Committee reviews relevant market data provided by its consultant which includes an evaluation of the multiple components of the executive compensation and benefit packages paid to similarly situated executives of similarly situated peer companies. TheAlthough the market pay data is only one of many factors considered when making pay determinations, the Committee believes that it
20
A significant percentage of the target total compensation to our senior executives is allocated to performance-based incentives as a result of the philosophy mentioned above. Although there is no pre-established policy for the allocation between either cash and non-cash or short-term and long-term performance-based incentive compensation, in 20102011 the Committee continued the structure utilized in 2008 and 2009,recent years, which determined performance-based incentives as a percentage of base salary validated against current market data. A significant percentage of the target total direct compensation to our executive officers in fiscal years 2007 through 2010 has beenis in the form of non-cash, long-term equity incentive awards.
21
short term and target long term incentive compensation of the NEOs for 2011 is included below in the section entitled “Elements of Compensation.”
Roles and Responsibilities in Determining Executive Compensation
The Role of the Compensation and Human Resource Development Committee.Committee. The Compensation and Human Resource Development Committee (referred to in this Analysis as the “Committee”) of the Board has been charged with the responsibility for establishing, implementing and continually monitoring adherence with the Company’s compensation philosophy. The Committee’s goal is to ensure that the form and amount of compensation and benefits paid to its senior leadership team, specifically including the named executive officers, is fair, reasonable and sufficiently competitive to attract and retain high quality executives who can lead the Company to achieve the goals that the Board believes will maximize shareholder value. For executives other than the CEO, executive compensation matters are first considered by the Committee, which then makes recommendations to the Board, which then considers and approves or disapproves the Committee’s recommendations. As it relates to the compensation of the Company’s CEO, the Committee meets first with the CEO to obtain information regarding performance, objectives and expectations, discusses the matter with the Board and then makes a final compensation determination.
The Role of the Chief Executive Officer.Officer. The Committee meets periodically with the Chief Executive Officer.CEO to discuss and review executive compensation. The CEO provides the Committee with the appropriate business context for executive compensation decisions as well as specific recommendations for each of the executives, including the named executive officers, but excluding the CEO. TheAdditionally, the Chairman of the Committee meets periodically with the CEO is not involved in conversations regarding his own compensation.
The Role of Senior Management. The Committee periodically meets with representatives of Human Resources, Finance, and Legal. These individuals provide the Committee with requested data, information, and advice regarding the executive compensation program, specifically with regard to incentive plan designs, performance measures and goals, and disclosure. These representatives are not involved in conversations regarding their own compensation.
TheThe Role of Outside Consultants.Independent Consultants. In accordance with the Committee’s Charter,charter, the Committee has the authority to retain any outside counsel, consultants or other advisors to the extent deemed necessary and appropriate, including the sole authority to approve the terms of engagement and fees related to services provided. Pursuant to the authority under the Committee’s charter,In prior years, the Committee directly engaged Mercer Human Resource Consulting, a division of Marsh & McLennan Companies (“Mercer”), to conduct aprovide services in connection with the review and analysis of its total compensation program for all executive officers, specifically including the President and Chief Executive Officer and the Chief Financial Officer as well as the other named executive officers. Mercer provided the Committee with relevant market data and alternatives to consider when making compensation decisions for the President and Chief
21
22
and 2011 executive compensation decisions. When appropriate, the Committee has discussions with its consultant without management present to ensure candor and impartiality.
The Role of Peer Group Data.Data. In making its compensation decisions for 2010,2011, the Committee compared the Company’s pay and performance levels against a peer group of twelve (12) otherten (10) publicly traded companies which the Committee believes compete with the Company in the customer contact management segment and for executive talent as well (the “Compensation Peer Group”). The composition of the Compensation Peer Group is reviewed annually to determine whether there are new companies which should be added, or existing companies which should be deleted. The Committee made several changes to the composition of the Compensation Peer Group from 2010 to 2011 due to acquisitions and cessation of various previously included companies to be publicly traded. Additionally, the Committee included two companies that are in the employee staffing business, have similar business models to the Company, and which the Committee believes compete with the Company for executive talent.
The companies included in the Compensation Peer Group and used as the basis for comparison and analysis by the Committee for fiscal year 2010with respect to 2011 compensation decisions were:
Genpact, Ltd.
Kforce, Inc.
Convergys Corporation
Stream Global Services
West Corp
StarTek, Inc.
Alliance Data Systems
TeleTech Holdings, Inc.
APAC Customer Services, Inc.
Spherion Corp.
As in prior years, the peer group analysis and data are one of many factors considered by the Committee and the Board in making its final pay determinations. Other important factors include the current and expected performance of the Company, the current and expected performance of the executive and internal pay equity.
Executive Compensation Analysis
As in prior years, the Committee requested, reviewed, and discussed an independent analysis of the executive compensation program for the Company’s NEOs provided by its consultant. The analysis included a review of pay competitiveness, pay and performance alignment, the long-term incentive plan design, and an overall risk assessment of the executive compensation program. The following were the significant findings from this analysis, considering the executive team in the aggregate:
| • | Base salaries were generally positioned at the 50th percentile | ||
| • | Target total cash compensation (salary plus target short-term incentive opportunity) was generally positioned at the 50th percentile |
22
| • | Long-term incentive grant values were positioned near the 75th percentile, but the aggregate equity grant rate (as a percent of shares outstanding) was below the 25th percentile | ||
| • | Total direct compensation (target total cash compensation plus long-term incentive grant value) was positioned slightly above the 50th percentile | ||
| • | Company performance (across a variety of financial and operating metrics) on a1-year and3-year basis was generally positioned at the 75th percentile | ||
The overall program strikes a balance between risks and rewards, and is not believed to encourage executives to take undue risks that could materially harm the Company
23
The above analysis results reflect the executive team in aggregate. As expected, there is variation by executive (with regard to pay competitiveness) and by performance measure (with regard to relative performance). This study was completed in August 20092010 and was one of many inputs into the Committee’s decisions with regard to 20102011 executive compensation.
Elements of Compensation
The compensation program for our executives includes several direct compensation components. Those components are base salary, annual cash incentive awards and equity-based incentive awards, which are granted in the form of performance — performance–based restricted stock (or restricted stock units), and time-vested restricted stock and stock appreciation rights. Our executives are also permitted to participate in our 401(k) plan which is available to all employees, as well as our non-qualified executive deferred compensation plan. The purpose of the deferred compensation plan is to provide our executives with the ability to take advantage of tax deferred savings which may not be fully available to them under our 401(k) plan.
The relative percentages between base salary, annual cash incentive targets and long term equity based incentive targets as compared to total target compensation for the NEOs for 2011 were as follows:
Name | Total Direct Compensation | Base Salary | Annual Cash Incentive | Long Term Equity Incentive | ||||||||||||
Charles E. Sykes | 100 | % | 25 | % | 25 | % | 50 | % | ||||||||
W. Michael Kipphut | 100 | % | 32 | % | 23 | % | 45 | % | ||||||||
James C. Hobby | 100 | % | 32 | % | 23 | % | 45 | % | ||||||||
Lance R. Zingale | 100 | % | 32 | % | 23 | % | 45 | % | ||||||||
James T. Holder | 100 | % | 45 | % | 23 | % | 32 | % | ||||||||
Base Salary
Base salary is designed to provide each executive with a fixed amount of annual compensation that is competitive with the marketplace. Having a certain level of fixed compensation provides stability which allows our executives to remain focused on business issues. Base salaries for the named executive officers are determined for each executive based on his or her position and responsibility, and are further informed by using market data provided to the Committee by its consultant. Base salary ranges of our executives are designed so that salary opportunities for a given position will be approximately between 80% and 120% of the midpoint of the base salaries of similarly positioned executives in the Compensation Peer Group.market data midpoint. During its review of base salaries for executives, the Committee primarily considers (a) the market data provided by its consultant, (b) internal review of the executive’s compensation, both individually and relative to other officers, and (c) individual performance of the executive. Salary levels are typically considered annually as part of the Company’s performance review process as well as upon a promotion or other change in job responsibility. Merit based increases to salaries of our executive leadership team, other than the President and Chief Executive Officer,CEO, are based on the Committee’s assessment of the individual’s performance, with input from the President and Chief Executive Officer. As summarized earlier, a review of relevant market data in 2009indicated thatCEO. In considering adjustments for 2011, the base salariesCommittee’s recommendation to the Board was also impacted by the larger revenue size and complexity of the named executive officers wereCompany following the acquisition of ICT Group, Inc. in line with the benchmarking parameters established by the Committee. Although the Company generally outperformed the Compensation Peer Group, the Committee determined that the compensation of the named executive officers related to Company performance was being adequately addressed through yearly and long term incentive bonuses. Accordingly,prior year. Based on its
24
review, the Committee recommended to the Board, and the Board approved that there be no adjustments madethe following market-based and merit-based increases to the base salaries for 2011:
Named Executive Officer | 2010 Annual Base Cash Compensation | 2011 Annual Base Cash Compensation | % Increase | |||||||||
Charles E. Sykes | $ | 550,000 | $ | 625,000 | 13.6 | % | ||||||
W. Michael Kipphut | $ | 400,000 | $ | 415,978 | 4.0 | % | ||||||
James C. Hobby | $ | 366,000 | $ | 369,973 | 1.1 | % | ||||||
Lance R. Zingale | $ | 322,000 | $ | 360,132 | 11.8 | % | ||||||
James T. Holder | $ | 270,000 | $ | 300,340 | 11.2 | % | ||||||
In 2012, based upon a similar review as conducted for 2011, the Committee made no salary adjustment for the CEO, and upon the recommendation of the named executive officers in 2010.
23
The annual cash incentive component of the total direct compensation paid to our executive leadership team is designed to reward achievement of pre-determined annual corporate, and sometimes individual, performance goals, reward current performance by basing payment on the achievement of quantifiable performance measures that reflect contributions to the success of our business, and encourage actions by the executives that contribute directly to our operating and financial results. In fiscal year 2010,2011, the annual cash incentive opportunity for the President and Chief Executive Officer,CEO, and all other executive officers, was determined based solely upon the achievement of pre-determined corporate financial goals.
At the beginning of the year, the Committee sets minimum, target and maximum levels for the portion of the cash incentive component of total direct compensation that is determined by reference to corporate financial performance. Threshold performance represents the minimum performance that still warrants incentive recognition for that particular goal, and is paid at 50% of the target award level. Maximum performance represents the highest level likely to be attained and is paid at 150% of the target award level. No annual performance-based cash incentive compensation determined by reference to corporate financial performance is paid to any executive of the Company if our financial results do not exceed the threshold determined for that year.
At the beginning of each year, the Committee also sets the award percentage tied to salary for the President and Chief Executive OfficerCEO and recommends an award percentage for each of the other members of the executive leadership team that they will receive if the performance goals are met. The Committee’s goal in setting target award levels is to create a compensation program such that the potential incentive awards, when combined with each officer’s base salary, will provide a fully competitive total cash compensation opportunity, with the portion of compensation “at risk” (i.e., the target award level) being reflective of the level of that officer’s accountability for contributing to bottom line financial results, and the degree of influence that officer has over results. In setting these percentages, the Committee considers these factors as well as data from the market assessment provided by its consultant. In 2010,2011, the target award opportunities were set at 100% of base salary for the President and Chief Executive Officer,CEO, 70% of base salary for the Chief Financial Officer,CFO, and between 30% and 60%70% of base salary for each of the other named executive officers and members of the executive leadership team. These target award opportunities were unchanged from 2009.
For fiscal year 2010,2011, the Committee met with management and reviewed the Company’s operating plan for 20102011 to establish the target financial goalgoals of the Company on which the annual performance-based cash incentive compensationcom-
25
pensation awards would be based. The performance measure selected for the 2011 short-term incentive plan was Adjusted Operating Income. Adjusted Operating Income is defined as Operating Income less (a) depreciation and amortization related to write-ups in connection with acquisitions, (b) costs to obtain synergies in connection with acquisitions, (c) transaction costs associated with entity acquisitions and dispositions, (d) restricting and impairment charges related to acquisitions and dispositions, and (e) any effects (positive or negative) from foreign currency exchange rate fluctuations. The Committee determinedbelieves that threshold goalAdjusted Operating Income, as defined, is an effective and appropriate measure of the Company’s operating performance on an annual basis. The performance target for 2011 was Adjusted Operating Income of $92.5 million. The Company’s actual Adjusted Operating Income for 2011 was $86.2 million. This performance result yielded a short-term incentive payout equal to be $91,777,00082.5% of consolidated earnings before taxes. Because the Company did not achieve the threshold performance levels, no executive officer received atargeted payout under this plan for 2010 performance.
Named Executive Officer | Target Short-Term Incentive Payment(1) | Actual Short-Term Incentive Payment | ||||||
Charles E. Sykes | $ | 609,058 | $ | 502,473 | ||||
W. Michael Kipphut | $ | 289,247 | $ | 238,629 | ||||
James C. Hobby | $ | 254,053 | $ | 209,594 | ||||
Lance R. Zingale | $ | 246,891 | $ | 203,685 | ||||
James T. Holder | $ | 147,050 | $ | 121,317 | ||||
| (1) | The amounts in this column are based upon a percentage of base cash compensation, and therefore, reflect salary adjustments which are made during the calendar year. |
Discretionary Bonuses
24
| 2010 Discretionary | ||||
Named Executive Officer | Performance Bonus | |||
| Charles E. Sykes | $ | 220,000 | ||
| W. Michael Kipphut | $ | 112,001 | ||
| James C. Hobby | $ | 80,521 | ||
| Lawrence R. Zingale | $ | 77,281 | ||
| James T. Holder | $ | 43,201 | ||
Performance-Based, Long-Term Equity Incentive Compensation
The performance-based, long-term performance-based equity incentive compensation component of total direct compensation for our executives is designed to encourage them to focus on long-term Company performance and provides an opportunity for executive officers and certain designated key employees to increase their ownership stake in the Company. The Committee utilizes a combination of performance-vested restricted stock (or restricted stock units for executives
25
26
The Committee’s goal in setting target long-term equity incentive award levels is to create a complete compensation program, such that the potential annual cash and long-term equity incentive awards, when combined with each officer’s base salary, will provide a fully competitive total compensation opportunity, with there being a significant portion of potential compensation “at risk.” In setting award percentages (which are tied to salary), the Committee considers the level of each officer’s accountability for contributing to bottom line financial results, and the degree of influence that officer has over results, as well as data from the market assessment provided by its consultant.
With respect to the effort and skill necessary to translate top line revenue into the desired level of bottom line net income, the Committee determined that one-third of the performance-based long-term equity incentive compensation would be based upon attainment of revenue goals and two-thirds would be based upon the attainment of income goals, all as recommended by the Committee to the Board each year. The Committee believes that incentives tied to revenue, income andperformance-vested restricted stock, performance provide a balanced program most closely aligning management and shareholder interests.
20062007 through 20082009 Performance Cycle.For the3-year cycle ending in 2008(2006-2008)2009 (2007-2009), the Committee made awards of performance-vestingperformance-vested restricted stock (or restricted stock units, as the case may be) and time-vestingtime-vested SARs. The target award percentages for performance basedperformance-based restricted stock were set at 133% of base salary for the President and Chief Executive Officer,CEO, 80% of base salary for the Chief Financial Officer,CFO, and between 20% and 67% of base salary for each of the other named executive officers, members of the executive leadership team and other key employees. The target award percentages for SARs were set at 67% of base salary for the President and Chief Executive Officer,CEO, 40% of base salary for the Chief Financial Officer,CFO, and between 20% and 33% of base salary for each of the other named executive officers and members of the executive leadership team. The target goal for two-thirds of the performance-based restricted share awards was established by the Committee to be that income from operations of the Company, as reported in its audited Consolidated Statement of Operations, increased during fiscal years 2006, 2007 and 2008 (measured as of December 31, 2008) at least in an amount equal to 10% compounded annual growth over the amount reported for the 2005 fiscal year. The target goal for one-third of the performance-based restricted share awards was that gross revenue from operations of the Company, as reported in its audited Consolidated Statements of Operations, increased during fiscal years 2006, 2007 and 2008 (measured as of December 31, 2008) at least in an amount equal to 4% compounded annual growth over the amount reported for
26
2008 through 2010 Performance Cycle.For the3-year cycle ending in 2010(2008-2010), the Committee made awards of performance-vestingperformance-vested restricted stock (or restricted stock units, as the case may be) and time-vestingtime-vested SARs. The target award percentages for performance basedperformance-based restricted stock were set at 133% of base salary for the President and Chief Executive Officer,CEO, 80% of base salary for the Chief Financial Officer,CFO, and between 20% and 67% of base salary for each of the other named executive officers, members of the executive leadership team and other key employees. The target award percentages for SARs were set at 67% of base salary for the President and Chief Executive Officer,CEO, 40% of base salary for the Chief Financial Officer,CFO, and between 20% and 33% of base salary for each of the other named executive officers and members of the executive leadership team. The target goal for two thirds2/3 of the performance-based restricted share awards was established by the Committee to be that income from operations of the Company, as reported in its audited Consolidated Statement of Operations, during fiscal years 2008, 2009 and 2010 (measured from January 1, 2008 through December 31, 2010) equals at least $183,720,000. In December, 2009 the Committee
27
recommended, and the Board approved, that this target be adjusted downward by the sum of: (a) depreciation related to assets acquired in the 2010 acquisition of ICT Group, Inc. (the ICT Transaction) that were revalued for accounting purposes and will be depreciated in the future, and amortization of intangibles related to the ICT Transaction; (b) costs to obtain synergies from the ICT Transaction; (c) ICT Transaction costs; and (d) restructuring and impairment charges incurred in 2010 related to the ICT Transaction. The target goal for one third1/3 of the performance-based restricted share awards is that gross revenue from operations of the Company, as reported in its audited Consolidated Statements of Operations during fiscal years 2008, 2009 and 2010 (measured from January 1, 2008 through December 31, 2010) equals at least $2,388,953,000. Based on actual results, 150% of the performance-based restricted stock awards were earned.
2009 through 2011 Performance Cycle.For the3-year cycle ending in 2011(2009-2011), the Committee made awards of performance-vestingperformance-vested restricted stock (or restricted stock units, as the case may be) and time-vestingtime-vested SARs. The target award percentages for performance basedperformance-based restricted stock were set at 183% of base salary for the President and Chief Executive Officer,CEO, 93% of base salary for the Chief Financial Officer,CFO, and between 20% and 93% of base salary for each of the other named executive officers, members of the executive leadership team and other key employees. The target award percentages for SARs were set at 92% of base salary for the President and
27
2010 through 2012 Performance Cycle.Cycle. For the3-year cycle ending in 2012(2010-2012), the Committee made awards of performance-vestingperformance-vested restricted stock (or restricted stock units, as the case may be) and time-vestingtime-vested SARs. The target award percentages for performance basedperformance-based restricted stock were set at 183% of base salary for the President and Chief Executive Officer,CEO, 93% of base salary for the Chief Financial Officer,CFO, and between 20% and 93% of base salary for each of the other named executive officers, members of the executive leadership team and other key employees. The target award percentages for SARs were set at 92% of base salary for the President and Chief Executive Officer,CEO, 47% of base salary for the Chief Financial Officer,CFO, and between 23% and 47% of base salary for each of the other named executive officers and members of the executive leadership team. The target goal for two thirds2/3 of the performance-based restricted share awards was established by the Committee to be that income from operations of the Company, as reported in its audited Consolidated Statement of Operations, during fiscal years 2010, 2011 and 2012 (measured from January 1, 2010 through December 31, 2012) equals at least $326,468,000. In December 2009 the Committee recommended, and the Board approved, that this target be adjusted downward by the sum of: (a) depreciation related to assets acquired in the 2010 acquisition of ICT Group, Inc. (the ICT Transaction) that were revalued for accounting purposes and will be depreciated in the future, and amortization of intangibles related to the ICT
28
Transaction; (b) costs to obtain synergies from the ICT Transaction; (c) ICT Transaction costs; and (d) restructuring and impairment charges incurred in 2010 related to the ICT Transaction. The target goal for one third1/3 of the performance-based restricted share awards is that gross revenue from operations of the Company, as reported in its audited Consolidated Statements of Operations during fiscal years 2010, 2011 and 2012 (measured from January 1, 2010 through December 31, 2012) equals at least $4,038,850,000.
2011 through 2013 Performance Cycle. For the 3-year cycle ending in 2013 (2011-2013), the Committee made awards of performance-vested restricted stock (or restricted stock units, as the case may be) and time-vested SARs. The target award percentages for performance-based restricted stock were set at 200% of base salary for the President and CEO, 93% of base salary for the CFO, and between 20% and 93% of base salary for each of the other named executive officers, members of the executive leadership team and other key employees. The target award percentages for SARs were set at 100% of base salary for the President and CEO, 47% of base salary for the CFO, and between 23% and 47% of base salary for each of the other named executive officers and members of the executive leadership team. The target goal for 2/3 of the performance-based restricted share awards was established by the Committee to be that income from operations of the Company, as reported in its audited Consolidated Statement of Operations, during fiscal years 2011, 2012 and 2013 (measured from January 1, 2011 through December 31, 2013), less (a) depreciation and amortization related to write-ups in connection with acquisitions, (b) costs to obtain synergies in connection with acquisitions, (c) transaction costs associated with acquisitions and dispositions, (d) restructuring and impairment charges related to the acquisitions and dispositions referenced in (c) above, and (e) any effects, (positive or negative) from foreign currency exchange rate fluctuations, equals at least $270,982,000. The target goal for 1/3 of the performance-based restricted share awards is that gross revenue from operations of the Company, as reported in its audited Consolidated Statements of Operations during fiscal years 2011, 2012 and 2013 (measured from January 1, 2011 through December 31, 2013) equals at least $3,761,735,000.
The amount each named executive officer received as performance-based, long-term equity incentive compensation for each of the three-year measurement periods beginning in 2008, 2009, 2010 and 20102011 has been reported in the summary compensation table in the Stock Awards column.
Executive Deferred Compensation
Participation in the Executive Deferred Compensation Plan (the “DC“EDC Plan”) is limited to employees at the Director level and above within the Company’s organizational structure (in ascending order, Directors, Senior Directors, Executive Directors, Vice Presidents, Senior Vice Presidents, Executive Vice Presidents and the President). Participants in the DCEDC Plan may elect to defer any amount of base compensation and bonus. The Company matches a portion of amounts deferred by participants at the level of Vice President and above on a
28
Compensation deferred by a participant while participating in the DCEDC Plan is deferred until such participant’s retirement, termination, disability or death, or a change in control of the Company, as defined in the DCEDC Plan, and in such event is paid out to the participant or his beneficiary. Under current tax law, a participant does not recognize income with respect to deferred compensation until it is paid to him or her. Upon payment, the participant will recognize ordinary income in an amount equal to the sum of the cash and the fair market value of
29
the shares of stock received, and the Company will be entitled to a deduction equal to the income recognized by the participant.
Distributions of a participant’s deferred compensation and Company stock contributed as matching contributions isare made as soon as administratively feasible six months after retirement or termination of employment, unless the participant dies or becomes disabled while still an employee, in which case both distributions are made on the first day of the second month following the death or disability.
In the event the participant terminates employment (for reasons other than death, disability or retirement) without participating in the DCEDC Plan for three years, the matching contributions and earnings attributable thereto are forfeited. In the event that a participant terminates employment after three years but less than five years of participation in the DCEDC Plan, the participant forfeits 67% of the matching contribution and earnings. In the event a participant terminates employment after five years but less than seven years of participation in the DCEDC Plan, the participant forfeits 33% of the matching contribution and earnings. In the event a participant terminates employment after seven years of participation in the DCEDC Plan, the participant is entitled to retain all of the matching contribution and earnings.
In the event of a distribution of benefits as a result of a change in control, the Company will increase the benefits for the Senior Vice Presidents and the Presidentparticipants by an amount sufficient to offset the income tax obligations created by the distribution of benefits.
Participants forfeit undistributed matching contributions if the participant is terminated for “cause” as defined in the DCEDC Plan or the participant enters into a business or employment which the Company’s Chief Executive OfficerCEO determines to be in violation of any non-compete agreement between the participant and the Company.
Other Elements of the Compensation Program
Stock Ownership Guidelines
The Board has adopted stock ownership guidelines for the named executive officers and other members of the senior management team, which vary by position from 150% to 400% of base salary. These guidelines, which allow the executives five (5) years beginning January 1, 2008 to acquire this amount of stock, were adopted in 2006. The Committee will reviewreviews share ownership of the Company’s executives on an annual basis to ensure that the executive officers are aware of where each stands in relation to the established guidelines. For purposes of the guidelines, stock ownership includes fully vested stock options, directly held common stock, time-vested restricted stock, performance shares and indirectly held shares that are considered beneficially owned under applicable SEC rules. We believe that these guidelines are appropriate to encourage our executive officers to hold a sufficient amount of our equity to create a mutuality of interest between our executive officers and our shareholders. The Committee reviews the status of officer stock ownership on an annual basis to monitor compliance. There are no additional stock holding periodsperiod requirements for shares acquired upon exercise of SARs or upon the vesting of performance-based
29
Clawback Policyand Anti-Hedging Policies
The Board has not yet adopted a specific clawback policyand anti-hedging policies beyond the requirements already created by various provisions of Sarbanes-Oxley. However, the Board intends to adopt a fully compliant clawback policyand anti-hedging policies as soon as practical following the issuance of final rules and regulations by the SEC in enacting the requirements of the Dodd-Frank Act.
30
Change-in-Control Provisions
We have change of control provisions in the employment agreements with our President and Chief Executive Officer,CEO, and our Chief Financial Officer,CFO, as well as in all of the equity incentive agreements with all of our executives and key employees. The change of control provisions in the two employment agreements are “double-trigger” arrangements, meaning that payments are only made if there is a change in control of the Company and the officer’s employment is terminated without cause, or the officer terminates employment for good reason, as such terms are defined in their respective employment agreements. All of our employment agreements with the named executive officers, and the other executive officers, contain severance agreements ranging from one to three years in the event of termination by the Company other than for cause, but do not contain change of control provisions.cause. These agreements are discussed in greater detail on page 4043 under “Potential Payments Upon Termination or Change of Control.” The differences between the change of control provisions contained in the expired 2001 Equity Incentive Plan and those contained in the 2011 Equity Incentive Plan are discussed on page 54 in Proposal 4: Approval of the Sykes Enterprises, Incorporated 2011 Equity Incentive Plan under “Change-in-Control Provisions.” We believe that providing these agreements helps increase our ability to attract, retain and motivate highly qualified management personnel and encourage their continued dedication without distraction from concerns over job security relating, among other things, to a change in control of the Company.
Perquisites and Other Personal Benefits
The Company provides named executive officers with perquisites and other personal benefits that the Company and the Committee believe are reasonable and consistent with its overall compensation program to better enable the Company to attract and retain superior employees for key positions. For our named executive officers, the amount of compensation shown under the Other Compensation column of the Summary Compensation Table represents less than 2% of their total compensation for the year. These amounts represent mainly Company matches to the DCEDC Plan, excess group term life insurance premiums and additional compensation paid to the named executive officers related to the cost of executive physicals and other health and welfare benefits. The Committee periodically reviews the levels of perquisites and other personal benefits provided to named executive officers.
The named executive officers are permitted to fly in business class when traveling overseas on business and are permitted to attend sporting events utilizing Company paid tickets that are not otherwise utilized in connection with business development.
Tax and Accounting Implications
Deductibility of Executive Compensation
As part of its role, the Committee reviews and considers the deductibility of executive compensation under Section 162(m) of the Internal Revenue Code, which provides that the Company may not deduct compensation of
30
Nonqualified Deferred Compensation
On October 22, 2004, the American Jobs Creation Act of 2004 was signed into law, changing the tax rules applicable to nonqualified deferred compensation arrangements. Final regulations have now become effective and the Company has amended its agreements containing deferred compensation components to comply with
31
those regulations. A more detailed discussion of the Company’s nonqualified deferred compensation arrangements is provided on page 2829 under the heading “Executive Deferred Compensation.”
Accounting for Equity Based Compensation
Beginning on January 1, 2006, the Company began accounting for stock-based payments, including those under its long-term incentive programs, in accordance with the requirements of FASB ASC Topic 718 (formerly FAS Statement 123(R)).
32
COMPENSATION AND HUMAN RESOURCE DEVELOPMENT
COMMITTEE REPORT
The Compensation and Human Resource Development Committee of the Board of Directors has reviewed and discussed the Compensation Discussion and Analysis required by Item 402(b) ofRegulation S-K with management and, based on such review and discussions, the Compensation and Human Resource Development Committee recommended to the Board that the Compensation Discussion and Analysis be included in this Proxy Statement.
THE COMPENSATION AND HUMAN RESOURCE DEVELOPMENT COMMITTEE
Mark C. Bozek, Chairman
James K. Murray, Jr.
James S. MacLeod
31
33
The table below summarizes the total compensation paid to, or earned by each of the named executive officers for the fiscal years ending December 31, 2010,2011, December 31, 20092010 and December 31, 2008.2009. The Company has entered into employment agreements with each of the named executive officers which are summarized under the section entitled “Employment Agreements” below. When setting the total compensation for each of the named executive officers, the Committee considers all of the executive’s current compensation, including equity and non-equity based compensation.
The named executive officers were not entitled to receive payments which would be characterized as “Bonus” payments for the fiscal years ended December 31, 20092011 or December 31, 2008.2009. Amounts listed under column (g), “Non-Equity Incentive Plan Compensation” were paid in accordance with parameters determined by the Committee at its March 7, 2011 and December 2, 2008 and December 5, 2007 meetings, respectively, and were paid in March 20102012 and March 2009,2010, respectively.
| (a) | (b) | (c) | (d) | (e) | (f) | (g) | (h) | (i) | (j) | |||||||||||||||||||||||||||
| Change in | ||||||||||||||||||||||||||||||||||||
| Pension Value | ||||||||||||||||||||||||||||||||||||
| and | ||||||||||||||||||||||||||||||||||||
| Non-Equity | Nonqualified | |||||||||||||||||||||||||||||||||||
| Stock | Option | Incentive Plan | Deferred | All Other | ||||||||||||||||||||||||||||||||
| Salary | Bonus | Awards | Awards | Compensation | Compensation | Compensation | ||||||||||||||||||||||||||||||
| ($) | ($) | ($) | ($) | ($) | Earnings | ($) | ||||||||||||||||||||||||||||||
Name and Principal Position | Year | (1) | (2) | (3) | (3) | (4) | ($) | (5) | Total ($) | |||||||||||||||||||||||||||
| Charles E. Sykes | 2010 | 549,994 | 220,000 | 1,008,811 | 504,180 | 0 | 0 | 37,530 | 2,320,515 | |||||||||||||||||||||||||||
| President and Chief Executive | 2009 | 571,147 | 0 | 1,008,837 | 504,167 | 582,570 | 0 | 29,303 | 2,696,024 | |||||||||||||||||||||||||||
| Officer | 2008 | 500,000 | 0 | 666,998 | 333,333 | 465,000 | 0 | 25,401 | 1,990,732 | |||||||||||||||||||||||||||
| W. Michael Kipphut | 2010 | 400,005 | 299,501 | 373,507 | 186,680 | 0 | 0 | 40,561 | 1,300,254 | |||||||||||||||||||||||||||
| Senior Vice President & Chief | 2009 | 415,390 | 0 | 373,519 | 186,665 | 296,588 | 0 | 30,540 | 1,302,702 | |||||||||||||||||||||||||||
| Financial Officer | 2008 | 374,558 | 0 | 294,944 | 147,400 | 290,282 | 0 | 32,949 | 1,140,133 | |||||||||||||||||||||||||||
| James C. Hobby | 2010 | 335,504 | 80,521 | 313,282 | 156,581 | 0 | 0 | 37,022 | 922,910 | |||||||||||||||||||||||||||
| Senior Vice President — | 2009 | 348,408 | 0 | 313,288 | 156,569 | 213,226 | 0 | 28,245 | 1,059,736 | |||||||||||||||||||||||||||
| Global | 2008 | 310,866 | 0 | 203,432 | 101,667 | 202,374 | 0 | 23,063 | 841,402 | |||||||||||||||||||||||||||
| Operations | ||||||||||||||||||||||||||||||||||||
| Lawrence R. Zingale | 2010 | 322,005 | 77,281 | 300,673 | 150,281 | 0 | 0 | 33,602 | 883,842 | |||||||||||||||||||||||||||
| Senior Vice President — | 2009 | 334,390 | 0 | 300,686 | 150,270 | 204,646 | 0 | 23,999 | 1,013,991 | |||||||||||||||||||||||||||
| Global | 2008 | 316,769 | 0 | 203,432 | 101,667 | 206,217 | 0 | 15,677 | 843,762 | |||||||||||||||||||||||||||
| Sales and Client Management | ||||||||||||||||||||||||||||||||||||
| James T. Holder | 2010 | 270,005 | 149,451 | 126,063 | 62,996 | 0 | 0 | 27,958 | 636,473 | |||||||||||||||||||||||||||
| Senior Vice President — | 2009 | 280,390 | 0 | 126,075 | 63,003 | 114,399 | 0 | 21,497 | 605,364 | |||||||||||||||||||||||||||
| General Counsel and | 2008 | 249,565 | 0 | 98,267 | 49,118 | 123,784 | 0 | 19,573 | 540,307 | |||||||||||||||||||||||||||
| Corporate Secretary | ||||||||||||||||||||||||||||||||||||
(a) | (b) | (c) | (d) | (e) | (f) | (g) | (h) | (i) | (j) | |||||||||||||||||||||||||
Name and Principal | Year | Salary ($)(1) | Bonus ($)(2) | Stock Awards ($)(3) | Option Awards ($)(3) | Non-Equity Incentive Plan Compensation ($)(4) | Change in Pension Value and Nonqualified Deferred Compensation Earnings ($) | All Other Compensation ($)(5) | Total ($) | |||||||||||||||||||||||||
Charles E. Sykes | 2011 | 609,058 | — | 1,250,610 | 624,999 | 502,473 | — | 27,044 | 3,014,183 | |||||||||||||||||||||||||
President and Chief | 2010 | 549,994 | 220,000 | 1,008,811 | 504,180 | — | — | 37,530 | 2,320,515 | |||||||||||||||||||||||||
Executive Officer | 2009 | 571,147 | — | 1,008,837 | 504,167 | 582,570 | — | 29,303 | 2,696,024 | |||||||||||||||||||||||||
W. Michael Kipphut | 2011 | 413,210 | — | 388,429 | 194,135 | 238,629 | — | 31,859 | 1,266,262 | |||||||||||||||||||||||||
Executive Vice President | 2010 | 400,005 | 299,501 | 373,507 | 186,680 | — | — | 40,561 | 1,300,254 | |||||||||||||||||||||||||
& Chief Financial Officer | 2009 | 415,390 | — | 373,519 | 186,665 | 296,588 | — | 30,540 | 1,302,702 | |||||||||||||||||||||||||
James C. Hobby | 2011 | 362,933 | — | 345,470 | 172,665 | 209,594 | — | 26,975 | 1,117,637 | |||||||||||||||||||||||||
Executive Vice President, | 2010 | 335,504 | 80,521 | 313,282 | 156,581 | — | — | 37,022 | 922,910 | |||||||||||||||||||||||||
Global Operations | 2009 | 348,408 | — | 313,288 | 156,569 | 213,226 | — | 28,245 | 1,059,736 | |||||||||||||||||||||||||
Lawrence R. Zingale | 2011 | 352,701 | — | 336,284 | 168,071 | 203,685 | — | 25,980 | 1,086,721 | |||||||||||||||||||||||||
Executive Vice President, | 2010 | 322,005 | 77,281 | 300,673 | 150,281 | — | — | 33,602 | 883,842 | |||||||||||||||||||||||||
Global Sales and Client Management | 2009 | 334,390 | — | 300,686 | 150,270 | 204,646 | — | 23,999 | 1,013,991 | |||||||||||||||||||||||||
James T. Holder | 2011 | 294,101 | — | 140,249 | 70,070 | 121,317 | — | 18,952 | 644,689 | |||||||||||||||||||||||||
Executive Vice President, | 2010 | 270,005 | 149,451 | 126,063 | 62,996 | — | — | 27,958 | 636,473 | |||||||||||||||||||||||||
General Counsel and | 2009 | 280,390 | — | 126,075 | 63,003 | 114,399 | — | 21,497 | 605,364 | |||||||||||||||||||||||||
Corporate Secretary | ||||||||||||||||||||||||||||||||||
| (1) | ||
The amounts shown in column (c) include amounts resulting from a 27th pay period that fell into 2009. |
| (2) | The amounts shown in column (d) include discretionary bonuses earned in 2010. |
| (3) | The amounts shown in column (e) and (f) represent awards pursuant to long term incentive bonus programs (restricted stock and stock appreciation rights respectively) established by the Compensation and Human Resource Development Committee. The amounts are valued based on the aggregate grant date fair value of the awards in accordance with FASB ASC Topic 718, “Compensation |
34
| SEC rules. See Notes 1 and |
32
| Report onForm 10-K for the year ended December 31, |
| (4) | The amounts in column (g) reflect the cash awards to the named individuals pursuant to annual |
| (5) | The amounts shown in column (i) reflect for each named executive officer: |
matching contributions allocated by the Company to each of the named executive officers pursuant to the Executive Deferred Compensation Plan described in more detail on page 29 under the heading “Executive Deferred Compensation;”
reimbursement for premiums attributable to increased coverage for vision, dental and group medical insurance benefits;
the cost of premiums for term life and disability insurance benefits; and
the Company’s matching contribution to the Sykes Enterprises, Incorporated Employees’ Savings Plan and Trust.
The amount in column (i) for Mr. Kipphut also includes a country club membership paid by the Company.
33
35
The following table provides information about equity and non-equity awards granted to the named executives in 2010,2011, including (i) the grant date, (ii) the estimated future payouts under the non-equity incentive plan awards, (iii) the estimated future payouts under equity incentive plan awards, which consist of shares of restricted stock, (iv) all other stock awards which consist of shares of the Company’s stock contributed as matching contributions under the Executive Deferred Compensation Plan, (v) all other option awards, which consist of Stock Appreciation Rights and the base price of those Stock Appreciation Rights, and (vi) the fair value of the equity awards on the date of grant.
| (i) | (j) | |||||||||||||||||||||||||||||||||||||||||||
| All Other | All Other | (l) | ||||||||||||||||||||||||||||||||||||||||||
| Stock | Option | (k) | Grant | |||||||||||||||||||||||||||||||||||||||||
| Estimated Future Payouts | Estimated Future Payouts | Awards: | Awards: | Exercise | Date Fair | |||||||||||||||||||||||||||||||||||||||
| Under Non-Equity Incentive | Under Equity Incentive Plan | Number of | Number of | or Base | Value of | |||||||||||||||||||||||||||||||||||||||
| Plan Awards(1) | Awards(2) | Shares of | Securities | Price | Stock and | |||||||||||||||||||||||||||||||||||||||
| (b) | (c) | (d) | (e) | (f) | (g) | (h) | Stock or | Underlying | of Option | Option | ||||||||||||||||||||||||||||||||||
| (a) | Grant | Threshold | Target | Maximum | Threshold | Target | Maximum | Units | Options | Awards | Awards | |||||||||||||||||||||||||||||||||
Name | Date | ($) | ($) | ($) | (#) | (#) | (#) | (#)(3) | (#)(4) | ($/sh) | ($) | |||||||||||||||||||||||||||||||||
| Charles E. Sykes | 3/05 | — | — | — | 33,758 | 42,245 | 63,336 | — | — | 23.88 | 1,008,811 | |||||||||||||||||||||||||||||||||
| 3/05 | — | — | — | — | — | — | — | 49,381 | 23.88 | 504,180 | ||||||||||||||||||||||||||||||||||
| 3/05 | 275,000 | 550,000 | 825,000 | — | — | — | — | — | — | — | ||||||||||||||||||||||||||||||||||
| 3/31 | — | — | — | — | — | — | 525 | — | 22.84 | 11,991 | ||||||||||||||||||||||||||||||||||
| W. Michael Kipphut | 3/05 | — | — | — | 12,499 | 15,641 | 23,450 | — | — | 23.88 | 373,507 | |||||||||||||||||||||||||||||||||
| 3/05 | — | — | — | — | — | — | — | 18,284 | 23.88 | 186,680 | ||||||||||||||||||||||||||||||||||
| 3/05 | 140,000 | 280,000 | 420,000 | — | — | — | — | — | — | — | ||||||||||||||||||||||||||||||||||
| 3/31 | — | — | — | — | — | — | 341 | — | 22.84 | 7,788 | ||||||||||||||||||||||||||||||||||
| 6/30 | — | — | — | — | — | — | 168 | — | 14.23 | 2,391 | ||||||||||||||||||||||||||||||||||
| 9/30 | — | — | — | — | — | — | 132 | — | 13.58 | 1,793 | ||||||||||||||||||||||||||||||||||
| James C. Hobby | 3/05 | — | — | — | 10,484 | 13,119 | 19,669 | — | — | 23.88 | 313,282 | |||||||||||||||||||||||||||||||||
| 3/05 | — | — | — | — | — | — | — | 15,336 | 23.88 | 156,581 | ||||||||||||||||||||||||||||||||||
| 3/05 | 100,650 | 201,300 | 301,950 | — | — | — | — | — | — | — | ||||||||||||||||||||||||||||||||||
| 3/31 | — | — | — | — | — | — | 525 | — | 22.84 | 11,991 | ||||||||||||||||||||||||||||||||||
| Lawrence R. Zingale | 3/05 | — | — | — | 10,061 | 12,591 | 18,877 | — | — | 23.88 | 300,673 | |||||||||||||||||||||||||||||||||
| 3/05 | — | — | — | — | — | — | — | 14,719 | 23.88 | 150,281 | ||||||||||||||||||||||||||||||||||
| 3/05 | 96,600 | 193,200 | 289,800 | — | — | — | — | — | — | — | ||||||||||||||||||||||||||||||||||
| 3/31 | — | — | — | — | — | — | 141 | — | 22.84 | 3,220 | ||||||||||||||||||||||||||||||||||
| 6/30 | — | — | — | — | — | — | 194 | — | 14.23 | 2,761 | ||||||||||||||||||||||||||||||||||
| 9/30 | — | — | — | — | — | — | 237 | — | 13.58 | 3,218 | ||||||||||||||||||||||||||||||||||
| 12/31 | — | — | — | — | — | — | 136 | — | 20.26 | 2,755 | ||||||||||||||||||||||||||||||||||
| James T. Holder | 3/05 | — | — | — | 4,219 | 5,279 | 7,915 | — | — | 23.88 | 126,063 | |||||||||||||||||||||||||||||||||
| 3/05 | — | — | — | — | — | — | — | 6,170 | 23.88 | 62,996 | ||||||||||||||||||||||||||||||||||
| 3/05 | 54,000 | 108,000 | 162,000 | — | — | — | — | — | — | — | ||||||||||||||||||||||||||||||||||
| 3/31 | — | — | — | — | — | — | 525 | — | 22.84 | 11,991 | ||||||||||||||||||||||||||||||||||
| (b) Grant Date | Estimated Future Payouts Under Non-Equity Incentive Plan Awards(1) | Estimated Future Payouts Under Equity Incentive Plan Awards(2) | (i) All Other Stock Awards: Number of Shares of Stock or Units (#)(3) | (j) All Other Option Awards: Number of Securities Underlying Options (#)(4) | (k) Exercise or Base Price of Option Awards ($/sh) | (l) Grant Date Fair Value of Stock and Option Awards ($) | ||||||||||||||||||||||||||||||||||||||
(a) Name | (c) Threshold ($) | (d) Target ($) | (e) Maximum ($) | (f) Threshold (#) | (g) Target (#) | (h) Maximum (#) | ||||||||||||||||||||||||||||||||||||||
Charles E. Sykes | 3/07 | — | — | — | 53,528 | 66,985 | 100,428 | — | — | 18.67 | 1,250,610 | |||||||||||||||||||||||||||||||||
| 3/07 | — | — | — | — | — | — | — | 88,028 | 18.67 | 624,999 | ||||||||||||||||||||||||||||||||||
| 3/07 | 304,529 | 609,058 | 913,586 | — | — | — | — | — | — | — | ||||||||||||||||||||||||||||||||||
| 3/31 | — | — | — | — | — | — | 606 | — | 19.77 | 11,981 | ||||||||||||||||||||||||||||||||||
W. Michael Kipphut | 3/07 | — | — | — | 16,625 | 20,805 | 31,192 | — | — | 18.67 | 388,429 | |||||||||||||||||||||||||||||||||
| 3/07 | — | — | — | — | — | — | — | 27,343 | 18.67 | 194,135 | ||||||||||||||||||||||||||||||||||
| 3/07 | 144,623 | 289,247 | 433,870 | — | — | — | — | — | — | — | ||||||||||||||||||||||||||||||||||
| 3/31 | — | — | — | — | — | — | 394 | — | 19.77 | 7,789 | ||||||||||||||||||||||||||||||||||
| 6/30 | — | — | — | — | — | — | 156 | — | 21.53 | 3,359 | ||||||||||||||||||||||||||||||||||
| 9/30 | — | — | — | — | — | — | 56 | — | 14.95 | 837 | ||||||||||||||||||||||||||||||||||
James C. Hobby | 3/07 | — | — | — | 14,786 | 18,504 | 27,742 | — | — | 18.67 | 345,470 | |||||||||||||||||||||||||||||||||
| 3/07 | — | — | — | — | — | — | — | 24,319 | 18.67 | 172,665 | ||||||||||||||||||||||||||||||||||
| 3/07 | 127,026 | 254,053 | 381,079 | — | — | — | — | — | — | — | ||||||||||||||||||||||||||||||||||
| 3/31 | — | — | — | — | — | — | 606 | — | 19.77 | 11,981 | ||||||||||||||||||||||||||||||||||
Lawrence R. Zingale | 3/07 | — | — | — | 14,393 | 18,012 | 27,004 | — | — | 18.67 | 336,284 | |||||||||||||||||||||||||||||||||
| 3/07 | — | — | — | — | — | — | — | 23,672 | 18.67 | 168,071 | ||||||||||||||||||||||||||||||||||
| 3/07 | 123,445 | 246,891 | 370,336 | — | — | — | — | — | — | — | ||||||||||||||||||||||||||||||||||
| 3/31 | — | — | — | — | — | — | 153 | — | 19.77 | 3,025 | ||||||||||||||||||||||||||||||||||
| 6/30 | — | — | — | — | — | — | 180 | — | 21.53 | 3,875 | ||||||||||||||||||||||||||||||||||
| 9/30 | — | — | — | — | — | — | 259 | — | 14.95 | 3,872 | ||||||||||||||||||||||||||||||||||
| 12/31 | — | — | — | — | — | — | 77 | — | 15.66 | 1,206 | ||||||||||||||||||||||||||||||||||
James T. Holder | 3/07 | — | — | — | 6,003 | 7,512 | 11,262 | — | — | 18.67 | 140,249 | |||||||||||||||||||||||||||||||||
| 3/07 | — | — | — | — | — | — | — | 9,869 | 18.67 | 70,070 | ||||||||||||||||||||||||||||||||||
| 3/07 | 73,525 | 147,050 | 220,576 | — | — | — | — | — | — | — | ||||||||||||||||||||||||||||||||||
| 3/31 | — | — | — | — | — | — | 606 | — | 19.77 | 11,981 | ||||||||||||||||||||||||||||||||||
| (1) | ||
These amounts are based on the individual’s current salary and position. |
34
| (2) | ||
Where amounts are shown in columns (f) and (h), then the amounts shown in column (f) reflect the Long-Term Incentive Stock Grant minimum which is 80% of the target amount shown in column (g), and the amount shown in column (h) is 150% of such target amount. The target amount shown is an absolute target. |
36
| These amounts are based on the individual’s current salary and position. The grant date fair value of the long-term incentive plan awards are based upon the target amounts shown in column (g). |
| (3) | The amounts shown in column (i) reflect the number of shares of stock granted to each named executive officer as matching contributions pursuant to the Executive Deferred Compensation Plan. |
| (4) | The amounts shown in column (j) reflect the number of Stock Appreciation Rights granted to each named executive officer as part of the Long-Term Incentive awards as described in more detail on page |
35
37
The following table provides information on the holdings of stock option and stock awards by the named executives as of December 31, 2010.2011. The table includes both exercisable and unexercisable options together with the exercise price and the expiration date; unvested Stock Appreciation Rights; the number of shares and market value of unvested matching contributions to the Executive Deferred Compensation Plan; and the number of shares of long term incentive (“LTI”) restricted stock together with the market value of those shares.
| Option Awards | Stock Awards | |||||||||||||||||||||||||||||||||||
| (a) | (b) | (c) | (d) | (e) | (f) | (g) | (h) | (i) | (j) | |||||||||||||||||||||||||||
| Equity | ||||||||||||||||||||||||||||||||||||
| Equity | Incentive | |||||||||||||||||||||||||||||||||||
| Equity | Incentive | Plan | ||||||||||||||||||||||||||||||||||
| Incentive | Plan | Awards: | ||||||||||||||||||||||||||||||||||
| Plan | Awards: | Market or | ||||||||||||||||||||||||||||||||||
| Awards: | Market | Number of | Payout Value | |||||||||||||||||||||||||||||||||
| Number of | Number | Value of | Unearned | of Unearned | ||||||||||||||||||||||||||||||||
| Number of | Number of | Securities | of Shares | Shares or | Shares, Units | Shares, Units | ||||||||||||||||||||||||||||||
| Securities | Securities | Underlying | or Units | Units of | or Other | or Other | ||||||||||||||||||||||||||||||
| Underlying | Underlying | Unexercised | Option | of Stock | Stock That | Rights That | Rights That | |||||||||||||||||||||||||||||
| Unexercised | Unexercised | Unearned | Exercise | Option | That Have | Have Not | Have Not | Have Not | ||||||||||||||||||||||||||||
| Options (#) | Options (#) | Options | Price | Expiration | Not Vested | Vested | Vested | Vested | ||||||||||||||||||||||||||||
Name | Exercisable | Unexercisable | (#) | ($) | Date | (#) | ($) | (#) | ($) | |||||||||||||||||||||||||||
| Charles E. Sykes | ||||||||||||||||||||||||||||||||||||
2008-2010 LTI RS(3) | — | — | — | — | — | — | — | 55,960 | 1,133,750 | |||||||||||||||||||||||||||
2008-2010 SARs(4) | — | 15,432 | — | 17.87 | 01/02/18 | — | — | — | — | |||||||||||||||||||||||||||
2009-2011 LTI RS(5) | — | — | — | — | — | — | — | 58,038 | 1,175,850 | |||||||||||||||||||||||||||
2009-2011 SARs(6) | 22,649 | 45,298 | — | 19.69 | 01/05/19 | — | — | — | — | |||||||||||||||||||||||||||
2010-2012 LTI RS(7) | — | — | — | — | — | — | — | 33,758 | 683,937 | |||||||||||||||||||||||||||
2010-2012 SARs(8) | — | 49,381 | — | 23.88 | 03/05/20 | — | — | — | — | |||||||||||||||||||||||||||
| W. Michael Kipphut | ||||||||||||||||||||||||||||||||||||
2006-2008 SARs(1) | 20,731 | — | — | 14.56 | 03/29/16 | — | — | — | — | |||||||||||||||||||||||||||
2007-2009 SARs(2) | 19,093 | — | — | 17.64 | 01/02/17 | — | — | — | — | |||||||||||||||||||||||||||
2008-2010 LTI RS(3) | — | — | — | — | — | — | — | 24,745 | 501,334 | |||||||||||||||||||||||||||
2008-2010 SARs(4) | 13,648 | 6,824 | — | 17.87 | 01/02/18 | — | — | — | — | |||||||||||||||||||||||||||
2009-2011 LTI RS(5) | — | — | — | — | — | — | — | 21,488 | 435,347 | |||||||||||||||||||||||||||
2009-2011 SARs(6) | 8,386 | 16,771 | — | 19.69 | 01/05/19 | — | — | — | — | |||||||||||||||||||||||||||
2010-2012 LTI RS(7) | — | — | — | — | — | — | — | 12,498 | 253,209 | |||||||||||||||||||||||||||
2010-2012 SARs(8) | — | 18,284 | — | 23.88 | 03/05/20 | — | — | — | — | |||||||||||||||||||||||||||
| James C. Hobby | ||||||||||||||||||||||||||||||||||||
2007-2009 LTI SARs(2) | 13,169 | — | — | 17.64 | 01/02/17 | — | — | — | — | |||||||||||||||||||||||||||
2008-2010 LTI RS(3) | — | — | — | — | — | — | — | 17,068 | 345,798 | |||||||||||||||||||||||||||
2008-2010 SARs(4) | 9,414 | 4,706 | — | 17.87 | 01/02/18 | — | — | — | — | |||||||||||||||||||||||||||
2009-2011 LTI RS(5) | — | — | — | — | — | — | — | 18,023 | 365,146 | |||||||||||||||||||||||||||
2009-2011 SARs(6) | 7,034 | 14,067 | — | 19.69 | 01/05/19 | — | — | — | — | |||||||||||||||||||||||||||
2010-2012 LTI RS(7) | — | — | — | — | — | — | — | 10,483 | 212,386 | |||||||||||||||||||||||||||
2010-2012 SARs(8) | — | 15,336 | — | 23.88 | 03/05/20 | — | — | — | — | |||||||||||||||||||||||||||
| EDC Match(9) | — | — | — | — | — | 1,534 | 31,071 | — | — | |||||||||||||||||||||||||||
| Lawrence R. Zingale | ||||||||||||||||||||||||||||||||||||
2008-2010 LTI RS(3) | — | — | — | — | — | — | — | 17,068 | 345,798 | |||||||||||||||||||||||||||
2008-2010 SARs(4) | — | 4,706 | — | 17.87 | 01/02/18 | — | — | — | — | |||||||||||||||||||||||||||
2009-2011 LTI RS(5) | — | — | — | — | — | — | — | 17,298 | 350,457 | |||||||||||||||||||||||||||
2009-2011 SARs(6) | — | 13,501 | — | 19.69 | 01/05/19 | — | — | — | — | |||||||||||||||||||||||||||
2010-2012 LTI RS(7) | — | — | — | — | — | — | — | 10,061 | 203,836 | |||||||||||||||||||||||||||
2010-2012 SARs(8) | — | 14,719 | — | 23.88 | 03/05/20 | — | — | — | — | |||||||||||||||||||||||||||
| EDC Match(9) | — | — | — | — | — | 1,426 | 28,881 | — | — | |||||||||||||||||||||||||||
| James T. Holder | ||||||||||||||||||||||||||||||||||||
2008-2010 LTI RS(3) | — | — | — | — | — | — | — | 8,245 | 167,044 | |||||||||||||||||||||||||||
2008-2010 SARs(4) | — | 2,274 | — | 17.87 | 01/02/18 | — | — | — | — | |||||||||||||||||||||||||||
2009-2011 LTI RS(5) | — | — | — | — | — | — | — | 7,252 | 146,926 | |||||||||||||||||||||||||||
2009-2011 SARs(6) | — | 5,660 | — | 19.69 | 01/05/19 | — | — | — | — | |||||||||||||||||||||||||||
2010-2012 LTI RS(7) | — | — | — | — | — | — | — | 4,218 | 85,457 | |||||||||||||||||||||||||||
2010-2012 SARs(8) | — | 6,170 | — | 23.88 | 03/05/20 | — | — | — | — | |||||||||||||||||||||||||||
36
| Option Awards | Stock Awards | |||||||||||||||||||||||||||||||||
(a) | (b) | (c) | (d) | (e) | (f) | (g) | (h) | (i) | (j) | |||||||||||||||||||||||||
Name | Number of Securities Underlying Unexercised Options (#) Exercisable | Number of Securities Underlying Unexercised Options (#) Unexercisable | Equity Incentive Plan Awards: Number of Securities Underlying Unexercised Unearned Options (#) | Option Exercise Price ($) | Option Expiration Date | Number of Shares or Units of Stock That Have Not Vested (#) | Market Value of Shares or Units of Stock That Have Not Vested ($) | Equity Incentive Plan Awards: Number of Unearned Shares, units or Other Rights That Have Not Vested (#) | Equity Incentive Plan Awards: Market or Payout Value of Unearned Shares, Units or Other Rights That Have Not Vested ($) | |||||||||||||||||||||||||
Charles E. Sykes | ||||||||||||||||||||||||||||||||||
2008-2010 SARs(3) | 15,432 | — | — | 17.87 | 01/02/18 | — | — | — | — | |||||||||||||||||||||||||
2009-2011 LTI RS(4) | — | — | — | — | — | — | — | 58,038 | 908,875 | |||||||||||||||||||||||||
2009-2011 SARs(5) | 45,298 | 22,649 | — | 19.69 | 01/05/19 | — | — | — | — | |||||||||||||||||||||||||
2010-2012 LTI RS(6) | — | — | — | — | — | — | — | 33,758 | 683,937 | |||||||||||||||||||||||||
2010-2012 SARs(7) | 16,461 | 32,920 | — | 23.88 | 03/05/20 | — | — | — | — | |||||||||||||||||||||||||
2011-2013 LTI RS(8) | — | — | — | — | — | — | — | 53,562 | 838,781 | |||||||||||||||||||||||||
2011-2013 SARs(9) | — | 88,028 | — | 18.67 | 03/07/21 | — | — | — | — | |||||||||||||||||||||||||
W. Michael Kipphut | ||||||||||||||||||||||||||||||||||
2006-2008 SARs(1) | 20,731 | — | — | 14.56 | 03/29/16 | — | — | — | — | |||||||||||||||||||||||||
2007-2009 SARs(2) | 19,093 | — | — | 17.64 | 01/02/17 | — | — | — | — | |||||||||||||||||||||||||
2008-2010 SARs(3) | 20,472 | — | — | 17.87 | 01/02/18 | — | — | — | — | |||||||||||||||||||||||||
2009-2011 LTI RS(4) | — | — | — | — | — | — | — | 21,488 | 336,502 | |||||||||||||||||||||||||
2009-2011 SARs(5) | 16,772 | 8,385 | — | 19.69 | 01/15/19 | — | — | — | — | |||||||||||||||||||||||||
2010-2012 LTI RS(6) | — | — | — | — | — | — | — | 12,498 | 195,719 | |||||||||||||||||||||||||
2010-2012 SARs(7) | 6,095 | 12,189 | 23.88 | 03/05/20 | — | — | ||||||||||||||||||||||||||||
2011-2012 LTI RS(8) | — | — | — | — | — | — | — | 16,635 | 260,504 | |||||||||||||||||||||||||
2011-2013 SARs(9) | — | 27,343 | — | 18.67 | 03/07/21 | — | — | — | — | |||||||||||||||||||||||||
James C. Hobby | ||||||||||||||||||||||||||||||||||
2007-2009 SARs(2) | 13,169 | — | — | 17.64 | 01/02/17 | — | — | — | — | |||||||||||||||||||||||||
2008-2010 SARs(3) | 14,120 | — | — | 17.87 | 01/02/18 | — | — | — | — | |||||||||||||||||||||||||
2009-2011 LTI RS(4) | — | — | — | — | — | — | — | 18,023 | 282,240 | |||||||||||||||||||||||||
2009-2011 SARs(5) | 14,068 | 7,033 | — | 19.69 | 01/05/19 | — | — | |||||||||||||||||||||||||||
2010-2012 LTI RS(6) | — | — | — | — | — | — | — | 10,483 | 164,164 | |||||||||||||||||||||||||
2010-2012 SARs(7) | 5,112 | 10,224 | — | 23.88 | 03/05/20 | — | — | — | — | |||||||||||||||||||||||||
2011-2013 LTI RS(8) | — | — | — | — | — | — | — | 14,796 | 231,705 | |||||||||||||||||||||||||
2011-2013 SARs(9) | — | 24,319 | — | 18.67 | 03/07/21 | — | — | — | — | |||||||||||||||||||||||||
Lawrence R. Zingale | ||||||||||||||||||||||||||||||||||
2008-2010 SARs(3) | 4,706 | — | — | 17.87 | 01/02/18 | — | — | — | — | |||||||||||||||||||||||||
2009-2011 LTI RS(4) | — | — | — | — | — | — | — | 17,298 | 270,887 | |||||||||||||||||||||||||
2009-2011 SARs(5) | 6,751 | 6,750 | — | 19.69 | 01/05/19 | — | — | — | — | |||||||||||||||||||||||||
2010-2012 LTI RS(6) | — | — | — | — | — | — | — | 10,061 | 157,555 | |||||||||||||||||||||||||
2010-2012 SARs(7) | 4,907 | 9,812 | — | 23.88 | 03/05/20 | — | — | — | — | |||||||||||||||||||||||||
2011-2013 LTI RS(8) | — | — | — | — | — | — | — | 14,402 | 225,535 | |||||||||||||||||||||||||
2011-2013 SARs(9) | — | 23,672 | — | 18.67 | 03/07/21 | — | — | — | — | |||||||||||||||||||||||||
EDC Match(10) | — | — | — | — | — | 920 | 14,403 | — | — | |||||||||||||||||||||||||
James T. Holder | ||||||||||||||||||||||||||||||||||
2008-2010 SARs(3) | 2,274 | — | — | 17.87 | 01/02/18 | — | — | — | — | |||||||||||||||||||||||||
2009-2011 LTI RS(4) | — | — | — | — | — | — | — | 7,252 | 113,566 | |||||||||||||||||||||||||
2009-2011 SARs(5) | 2,830 | 2,830 | — | 19.69 | 01/05/19 | — | — | — | — | |||||||||||||||||||||||||
2010-2012 LTI RS(6) | — | — | — | — | — | — | — | 4,218 | 66,054 | |||||||||||||||||||||||||
2010-2012 SARs(7) | 2,057 | 4,113 | — | 23.88 | 03/05/20 | — | — | — | — | |||||||||||||||||||||||||
2011-2013 LTI RS(8) | — | — | — | — | — | — | 6,006 | 94,054 | ||||||||||||||||||||||||||
2011-2013 SARs(9) | — | 9,869 | — | 18.67 | 03/07/21 | — | — | — | — | |||||||||||||||||||||||||
38
| (1) | ||
The figures in this row represent Stock Appreciation Rights that were issued to the named executive officer in connection with the long-term incentive award for the2006-2008 performance measurement period. |
| (2) | The figures in this row represent Stock Appreciation Rights that were issued to the named executive officer in connection with the long-term incentive award for the2007-2009 performance measurement period. |
| (3) | ||
The figures in this row represent Stock Appreciation Rights that were issued to the named executive officer in connection with the long-term incentive award for the2008-2010 performance measurement period. |
The figures in this row represent restricted shares that were issued to the named executive officer in connection with the long-term incentive award for the2009-2011 performance measurement period. |
The figures in this row represent Stock Appreciation Rights that were issued to the named executive officer in connection with the long-term incentive award for the2009-2011 performance measurement period. |
The figures in this row represent restricted shares that were issued to the named executive officer in connection with the long-term incentive award for the2010-2012 performance measurement period. |
The figures in this row represent Stock Appreciation Rights that were issued to the named executive officer in connection with the long-term incentive award for the2010-2012 performance measurement period. |
| (8) | The figures in this row represent restricted shares that were issued to the named executive officer in connection with the long-term incentive award for the 2011-2013 performance measurement period. |
| (9) | The figures in this row represent Stock Appreciation Rights that were issued to the named executive officer in connection with the long-term incentive award for the 2011-2013 performance measurement period. |
| (10) | The figures in this row represent restricted shares granted to the named executive officer as matching contributions by the Company under the Executive Deferred Compensation Plan. |
39
OPTION EXERCISES AND STOCK VESTED
The following table provides information for the named executive officers on (1) stock option exercises during 2010,2011, including the number of shares acquired upon exercise and the value realized; and (2) the number of shares acquired upon vesting of matching contributions under the Executive Deferred Compensation Plan, and the value realized upon the vesting of such shares.
| Options Awards | Stock Awards | |||||||||||||||
| (a) | (b) | (c) | (d) | (e) | ||||||||||||
| Number of Shares | Value Realized | Number of Shares | Value Realized | |||||||||||||
| Acquired On Exercise | on Exercise | Acquired on Vesting | on Vesting | |||||||||||||
Name | (#) | ($) | (#) | ($) | ||||||||||||
| Charles E. Sykes | ||||||||||||||||
| EDC Matching Contr.(1) | — | — | 525 | 11,991 | ||||||||||||
| 2007 LTI RS | — | — | 56,689 | 1,343,529 | ||||||||||||
| 2007 SARs(2) | 10,572 | 246,962 | — | — | ||||||||||||
| 2008 SARs(3) | 7,253 | 169,430 | — | — | ||||||||||||
| W. Michael Kipphut | ||||||||||||||||
| EDC Matching Contr.(1) | — | — | 641 | 11,972 | ||||||||||||
| 2007 LTI RS(2) | — | — | 25,068 | 594,112 | ||||||||||||
| James C. Hobby | ||||||||||||||||
| EDC Matching Contr.(1) | — | — | 352 | 8,034 | ||||||||||||
| 2007 LTI RS(2) | — | — | 17,290 | 409,773 | ||||||||||||
37
| Options Awards | Stock Awards | |||||||||||||||
(a) | (b) | (c) | (d) | (e) | ||||||||||||
Name | Number of Shares Acquired On Exercise (#) | Value Realized on Exercise ($) | Number of Shares Acquired on Vesting (#) | Value Realized on Vesting ($) | ||||||||||||
Charles E. Sykes | ||||||||||||||||
EDC Matching Contr.(1) | — | — | 606 | 11,981 | ||||||||||||
2008 LTI RS(2) | — | — | 55,960 | 1,024,628 | ||||||||||||
W. Michael Kipphut | ||||||||||||||||
EDC Matching Contr.(1) | — | — | 606 | 11,985 | ||||||||||||
2008 LTI RS(2) | — | — | 24,745 | 453,081 | ||||||||||||
James C. Hobby | ||||||||||||||||
EDC Matching Contr.(1) | — | — | 2,136 | 35,112 | ||||||||||||
2008 LTI RS(2) | — | — | 17,068 | 312,515 | ||||||||||||
Lawrence R. Zingale | ||||||||||||||||
EDC Matching Contr.(1) | — | — | 1,176 | 18,914 | ||||||||||||
2008 LTI RS(2) | — | — | 17,068 | 312,515 | ||||||||||||
James T. Holder | ||||||||||||||||
EDC Matching Contr.(1) | — | — | 606 | 11,981 | ||||||||||||
2008 LTI RS(2) | — | — | 8,245 | 150,966 | ||||||||||||
| Options Awards | Stock Awards | |||||||||||||||
| (a) | (b) | (c) | (d) | (e) | ||||||||||||
| Number of Shares | Value Realized | Number of Shares | Value Realized | |||||||||||||
| Acquired On Exercise | on Exercise | Acquired on Vesting | on Vesting | |||||||||||||
Name | (#) | ($) | (#) | ($) | ||||||||||||
| Lawrence R. Zingale | ||||||||||||||||
| EDC Matching Contr.(1) | — | — | 234 | 3,945 | ||||||||||||
| 2007 LTI RS(2) | — | — | 17,290 | 409,773 | ||||||||||||
| 2007 SARs(3) | 1,133 | 26,943 | — | — | ||||||||||||
| 2008 SARs(4) | 1,169 | 27,799 | — | — | ||||||||||||
| 2009 SARs(5) | 1,161 | 27,609 | — | — | ||||||||||||
| James T. Holder | ||||||||||||||||
| EDC Matching Contr.(1) | — | — | 525 | 11,991 | ||||||||||||
| 2007 LTI RS(2) | — | — | 7,993 | 189,434 | ||||||||||||
| 2007 SARs(3) | 496 | 11,587 | — | — | ||||||||||||
| 2008 SARs(4) | 534 | 12,474 | — | — | ||||||||||||
| 2009 SARs(5) | 444 | 10,372 | — | — | ||||||||||||
| (1) | ||
Reflects the Company’s matching contributions in the form of shares of its common stock held for the account of the named executive officer in the Executive Deferred Compensation Plan which vested during fiscal year ended December 31, |
| (2) | Reflects the number of restricted shares vested (column (d)) and value at the time of vesting (column (e)) from the grant of a long term incentive award to the named executive officer relating to the | |
PENSION BENEFITS
The Company does not maintain any pension plans for the benefit of its executive officers.
40
NONQUALIFIED DEFERRED COMPENSATION
Pursuant to the Company’s Executive Deferred Compensation Plan ( the “Plan”(the “EDC Plan”), certain executives, including the named executive officers, may defer all or any portion of their base salary, and all or any portion of their performance basedperformance-based, non-equity incentive compensation. Deferral elections are made on or before December 31st of each year for amounts to be deferred from income earned with respect to the following year. The table below shows
38
| Rate | Rate | |||||||||
Name of Fund | of Return | Name of Fund | of Return | |||||||
| Invesco Mid Cap Core Equity Fund A | 12.52 | Wells Fargo Adv. Money Market Fund A | 7.75 | |||||||
| Columbia Small Cap Index A | 25.71 | PIMCO Total Return A | 8.36 | |||||||
| Janus Balanced Fund Class S | 7.51 | Columbia Small Cap Value I A | 25.72 | |||||||
| Van Kampen Comstock R | 15.32 | American Century Inf-Adj Bond Inv. | 5.49 | |||||||
| Wells Fargo Adv. Index Fund A | 14.49 | Invesco Small Cap Growth Fund A | 26.28 | |||||||
| American Funds Growth Fund of America R3 | 11.95 | Wells Fargo Adv. International Equity A | 15.29 | |||||||
| Goldman Sachs Mid Cap Value A | 24.36 | |||||||||
Name of Fund | Rate of Return | Name of Fund | Rate of Return | |||||||
Vanguard Prime Money Market Investor Fund | 00.04 | % | Goldman Sachs Mid Cap Value A Fund | (06.61 | )% | |||||
Prudential Total Return Bond A Fund | 07.57 | % | Principal MidCap S&P 40-0 Index R3 Fund | (02.40 | )% | |||||
PIMCO Real Return A Fund | 11.11 | % | Goldman Sachs Small Cap Value A Fund | 00.42 | % | |||||
Janus Balanced S Fund | 01.07 | % | Principal SmallCap S&P 600 Index R3 Fund | 00.12 | % | |||||
John Hancock Disciplined Value A Fund | 00.00 | % | MFS New Discovery R3 Fund | (10.42 | )% | |||||
Principal LargeCap S&P 500 Index R3 Fund | 01.34 | % | Manning & Napier World Opp. A Fund | (16.14 | )% | |||||
MainStay Large Cap Growth R2 Fund | (00.62 | )% | ||||||||
Distributions of the participants’ deferred compensation and any vested Company stock matching contributions are made as soon as administratively feasible six months after retirement or termination of employment, unless the participant dies or becomes disabled while still an employee, in which case both distributions are made as soon as administratively feasible.
In the event the participant terminates employment (for reasons other than death, disability or retirement) without participating in the plan for three years, the matching contributions and earnings attributable thereto are forfeited. In the event that a participant terminates employment after three years but less than five years of participation in the Plan, the participant forfeits 67% of the matching contribution and earnings. In the event a participant terminates employment after five years but less than seven years of participation in the Plan, the participant forfeits 33% of the matching contribution and earnings.
In the event of a distribution of benefits as a result of a change in control, the Company will increase the benefits for the Senior Vice Presidents, Executive Vice Presidents and the President by an amount sufficient to offset the income tax obligations created by the distribution of benefits.
Participants forfeit undistributed matching contributions if the participant is terminated for “cause” as defined in the Plan or the participant enters into a business or employment which the Company’s chief executive officerCEO determines to be in violation of any non-compete agreement between the participant and the Company.
41
The following table shows information regarding contributions by the named executive officers, the Company’s matching contributions, aggregate earnings on contributions during fiscal year 2010,2011, and the aggregate balance at year end. There were no distributions from the plan to named executive officers during fiscal year 2010.
| (a) | (b) | (c) | (d) | (e) | (f) | |||||||||||||||
| Executive | Company | Aggregate | Aggregate | |||||||||||||||||
| Contributions | Contribution | Earnings | Aggregate | Balance at | ||||||||||||||||
| in Last | in Last | in Last | Withdrawals/ | Last Fiscal | ||||||||||||||||
| Fiscal Year(1) | Fiscal Year(2) | Fiscal Year | Distributions | Year End(3) | ||||||||||||||||
Name | ($) | ($) | ($) | ($) | ($) | |||||||||||||||
| Charles E. Sykes | 24,000 | 11,991 | (9,272 | ) | 0 | 221,796 | ||||||||||||||
| W. Michael Kipphut | 30,800 | 11,972 | (22,645 | ) | 0 | 414,877 | ||||||||||||||
| James C. Hobby | 113,445 | 11,991 | 45,367 | 0 | 646,980 | |||||||||||||||
| Lawrence R. Zingale | 24,000 | 11,955 | 654 | 0 | 128,924 | |||||||||||||||
| James T. Holder | 24,000 | 11,991 | (3,403 | ) | 0 | 200,809 | ||||||||||||||
39
(a) | (b) | (c) | (d) | (e) | (f) | |||||||||||||||
Name | Executive Contributions in Last Fiscal Year(1) ($) | Company Contribution in Last Fiscal Year(2) ($) | Aggregate Earnings in Last Fiscal Year ($) | Aggregate Withdrawals/ Distributions ($) | Aggregate Balance at Last Fiscal Year End(3) ($) | |||||||||||||||
Charles E. Sykes | 24,000 | 11,981 | (24,780 | ) | — | 232,997 | ||||||||||||||
W. Michael Kipphut | 34,793 | 11,985 | (40,014 | ) | — | 421,641 | ||||||||||||||
James C. Hobby | 133,036 | 11,981 | (51,099 | ) | — | 740,898 | ||||||||||||||
Lawrence R. Zingale | 28,216 | 11,978 | (14,220 | ) | — | 154,901 | ||||||||||||||
James T. Holder | 47,528 | 11,981 | (28,760 | ) | — | 231,558 | ||||||||||||||
| (1) | ||
The amounts shown are included in the amounts of “salary” in column (c) of the Summary Compensation Table. |
| (2) | The amounts shown are included in the amounts of “Other Compensation” in column (i) of the Summary Compensation Table. |
| (3) | The amounts shown include 100% of the aggregate executive and Company contributions which have all been reported in the Summary Compensation Table. |
EQUITY COMPENSATION PLAN INFORMATION
The following table summarizes the equity compensation plans under which the equity securities of Sykes may be issued as of December 31, 2010:
| (a) | (b) | (c) | ||||||||||
| Number of Securities | ||||||||||||
| Number of | Remaining Available for | |||||||||||
| Securities to be | Weighted Average | Future Issuance Under | ||||||||||
| Issued Upon | Exercise Price of | Equity Compensation | ||||||||||
| Exercise of | Outstanding | Plans (Excluding | ||||||||||
| Options, Warrants | Options, Warrants | Securities Reflected in | ||||||||||
| and Rights | and Rights | Column (a)) | ||||||||||
Equity compensation plans approved by shareholders(1) | 70,275 | 8.54 | (2) | 6,065,744 | ||||||||
| Equity compensation plans not approved by shareholders | 81,310 | (3) | — | N/A | (3) | |||||||
| Totals | 151,585 | 6,065,744 | ||||||||||
| (a) | (b) | (c) | ||||||||||
| Number of Securities to be Issued Upon Exercise of Options, Warrants and Rights | Weighted Average Exercise Price of Outstanding Options, Warrants and Rights | Number of Securities Remaining Available for Future Issuance Under Equity Compensation Plans (Excluding Securities Reflected in Column (a)) | ||||||||||
Equity compensation plans approved by shareholders(1) | 11,871 | 5.89 | (2) | 4,157,072 | ||||||||
Equity compensation plans not approved by shareholders | 92,258 | (3) | — | N/A | (3) | |||||||
Totals | 104,129 | — | 4,157,072 | |||||||||
| (1) | ||
Includes shares of common stock of Sykes authorized for awards under the 2001 Equity Incentive Plan and the 2011 Equity Incentive Plan. Also includes shares of common stock of Sykes reserved for issuance under the 2004 Non-Employee Director Fee Plan. |
| (2) | Represents the weighted average exercise price of stock options only. |
42
| (3) | Represents shares of common stock of Sykes issued as matching grants under the Executive Deferred Compensation Plan for executives described on page |
Shares awarded under all of the above plans may be from Sykes’ authorized and unissued shares, treasury shares or shares acquired in the open market. For a summary of the terms of Sykes’ equity compensation plans, see Note 2526 of our consolidated financial statements in the Annual Report onForm 10-K for the year ended December 31, 20102011 and incorporated herein by reference.
POTENTIAL PAYMENTS UPON TERMINATION OR CHANGE OF CONTROL
The tables below reflect the amount of compensation to each of the named executive officers of the Company in the event of a termination of such executive’s employment. The amount of compensation payable to each named executive officer upon voluntary termination, involuntarynot-for-cause termination, termination following a change of control and in the event of a disability or death of the executive is shown below. The amounts shown assume that such termination was effective as of December 31, 2010,2011, and thus includes amounts earned through
40
Payments Made Upon Termination
Regardless of the manner in which a named executive officer’s employment terminates, he is entitled to receive amounts earned during his term of employment. Depending upon the date of a termination, such amounts may include:
non-equity incentive compensation earned during the fiscal year;
shares which have vested and for which the restrictions have lapsed under Long-Term Incentive compensation awards;
shares to be issued as a result of the vesting of SARs under Long-Term Incentive compensation awards;
amounts contributed to the Executive Deferred Compensation Plan; and
unused vacation pay.
Payments Made Upon Termination by the Company Without Cause, or by the Executive with Good Reason
In the event the employment of Mr. Sykes or Mr. Kipphut is terminated by the Company prior to the expiration of any renewal period for any reason other than death, disability, or cause (as defined in their respective employment agreements), or if such officer terminates his employment agreement prior to the expiration of the renewal period for good reason (as defined in their respective employment agreements, other than a termination by the officer in connection with a change of control (as defined in his employment agreement)), the officer will be entitled to the following payments:
Mr. Sykes will be entitled to receive an amount equal to two times his annual base salary.
43
Mr. Kipphut will be entitled to receive an amount equal to his annual base salary, plus an amount equal to the maximum annual performance bonus he could earn under the performance-based bonus plan in which Mr. Kipphut is then participating.
In the event that such officer terminates his employment agreement in connection with a change of control, such officer will be entitled to receive the benefits listed under the heading “Payments Made Upon a Change of Control” below.
In the event of the termination by the Company of the employment of any named executive officer other than Mr. Sykes or Mr. Kipphut for any reason other than death, disability or cause, they will be entitled to receive an amount equal to their annual base salary.
41
42Payments Made Upon Death or Disability
In the event of the death or disability of a named executive officer, in addition to the benefits listed under the heading “Payments Made Upon Termination” above, the named executive officer will receive benefits under the Company’s disability plan or payments under the Company’s life insurance plan, as appropriate. The Company pays for life insurance and accidental death and dismemberment coverage for its executive team in amounts equal to twice the executive’s base salary, up to a maximum of $500,000. The Company also pays for short term disability for its executives with a benefit of 70% of base salary, up to a maximum of $2,500 per week, and long term disability utilizing multiple plans. The base long term disability plan provides for a benefit to the executives of 70% of base salary, up to a maximum of $15,000 per month. The base long term disability plan is supplemented with two individual policy plans designed to provide the executives with long term disability insurance approximating 75% of covered compensation.
Payments Made Upon a Change of Control
The Company has entered into employment agreements with Mr. Sykes and Mr. Kipphut which contain change of control payment provisions. Pursuant to these provisions, if Mr. Sykes or Mr. Kipphut terminates their employment in connection with a change of control (as defined in their employment agreement), instead of the benefits listed under the heading “Payments Made Upon Termination,” they will receive the following benefits:
Mr. Sykes. Mr. Sykes will be entitled to receive an amount equal to three times his then current base salary, plus an amount determined by multiplying the annual target bonus designated or otherwise indicated for Mr. Sykes in the year such change of control occurs by a factor of three. The target bonus amount is to be
44
determined under the performance-based bonus plan in which Mr. Sykes is then participating. In addition, all stock options, stock grants or other similar equity incentives and/or compensation programs will immediately accelerate and become fully vested and exercisable at the option of Mr. Sykes.
Mr. Kipphut. Mr. Kipphut will be entitled to receive an amount equal to two times his then current base salary, plus an amount determined by multiplying the annual target bonus designated or otherwise indicated for Mr. Kipphut in the year such change of control occurs by a factor of two. The target bonus amount is to be determined under the performance-based bonus plan in which Mr. Kipphut is then participating. In addition, all stock options, stock grants or other similar equity incentives and/or compensation programs will immediately accelerate and become fully vested and exercisable at the option of Mr. Kipphut.
The named executive officers of the Company, other than Mr. Sykes and Mr. Kipphut, do not have change of control provisions in their respective employment agreements, but under various equity incentive agreements, all stock options, stock grants or other similar equity incentivesand/or compensation programs will immediately accelerate and become fully vested and exercisable at the option of the executive in the event of a change in control.
45
Charles E. Sykes
The following table shows the potential payments upon termination or a change of control of the Company for Charles E. Sykes, the Company’s President and Chief Executive Officer,CEO, as if such termination had occurred on December 31, 2010:
| Company Initiated | Executive Initiated | |||||||||||||||||||
| Before | After | |||||||||||||||||||
| Change in | Change in | |||||||||||||||||||
| Control | Control | |||||||||||||||||||
| Termination | Termination | Voluntary | ||||||||||||||||||
| w/o Cause | w/o Cause | Termination | ||||||||||||||||||
| or for Good | or for Good | Voluntary | for “Good | Change in | ||||||||||||||||
| Reason | Reason | Termination | Reason” | Control | ||||||||||||||||
Type of Benefit | ($) | ($) | ($) | ($) | ($) | |||||||||||||||
| Severance Pay | 1,100,000 | 1,650,000 | 0 | 1,100,000 | 1,650,000 | |||||||||||||||
| Bonus Payment | 0 | 1,650,000 | 0 | 0 | 1,650,000 | |||||||||||||||
| Stock Grants Vesting Acceleration | 0 | 3,973,229 | 0 | 0 | 3,973,229 | |||||||||||||||
| Stock Option Vesting Acceleration | 0 | 62,702 | 0 | 0 | 62,702 | |||||||||||||||
| Deferred Compensation Vesting Acceleration | 0 | 0 | 0 | 0 | 0 | |||||||||||||||
| Payment for Taxes Resulting from Deferred Compensation Distribution | 0 | 79,762 | 0 | 0 | 79,762 | |||||||||||||||
| Total | 1,100,000 | 7,415,693 | 0 | 1,100,000 | 7,415,693 | |||||||||||||||
| Company Initiated | Executive Initiated | |||||||||||||||||
Type of Benefit | Before Change in Control Termination w/o Cause or for Good Reason ($) | After Change in Control Termination w/o Cause or for Good Reason ($) | Voluntary Termination ($) | Voluntary Termination for “Good Reason” ($) | Change in Control ($) | |||||||||||||
Severance Pay | 1,250,000 | 1,875,000 | — | 1,250,000 | 1,875,000 | |||||||||||||
Bonus Payment | — | 1,875,000 | — | — | 1,875,000 | |||||||||||||
Stock Grants Vesting Acceleration | — | 3,767,483 | — | — | 3,767,483 | |||||||||||||
Stock Option Vesting Acceleration | — | — | — | — | — | |||||||||||||
Deferred Compensation Vesting Acceleration | — | — | — | — | — | |||||||||||||
Payment for Taxes Resulting from Deferred Compensation Distribution | — | 83,790 | — | — | 83,790 | |||||||||||||
Total | 1,250,000 | 7,601,273 | — | 1,250,000 | 7,601,273 | |||||||||||||
W. Michael Kipphut
The following table shows the potential payments upon termination or a change of control of the Company for W. Michael Kipphut, the Company’s Executive Vice President and Chief Financial Officer,CFO, as if such termination had occurred on December 31, 2010:
| Company Initiated | Executive Initiated | |||||||||||||||||||
| Before | After | |||||||||||||||||||
| Change in | Change in | |||||||||||||||||||
| Control | Control | |||||||||||||||||||
| Termination | Termination | Voluntary | ||||||||||||||||||
| w/o Cause | w/o Cause | Termination | ||||||||||||||||||
| or for Good | or for Good | Voluntary | for “Good | Change in | ||||||||||||||||
| Reason | Reason | Termination | Reason” | Control | ||||||||||||||||
Type of Benefit | ($) | ($) | ($) | ($) | ($) | |||||||||||||||
| Severance Pay | 400,000 | 800,000 | 0 | 400,000 | 800,000 | |||||||||||||||
| Bonus Payment | 420,000 | 840,000 | 0 | 420,000 | 840,000 | |||||||||||||||
| Stock Grants Vesting Acceleration | 0 | 1,552,645 | 0 | 0 | 1,552,645 | |||||||||||||||
| Stock Option Vesting Acceleration | 0 | 25,869 | 0 | 0 | 25,869 | |||||||||||||||
| Deferred Compensation Vesting Acceleration | 0 | 0 | 0 | 0 | 0 | |||||||||||||||
| Payment for Taxes Resulting from Deferred Compensation Distribution | 0 | 149,198 | 0 | 0 | 149,198 | |||||||||||||||
| Total | 820,000 | 3,367,712 | 0 | 820,000 | 3,367,712 | |||||||||||||||
43
| Company Initiated | Executive Initiated | |||||||||||||||||
Type of Benefit | Before Change in Control Termination w/o Cause or for Good Reason ($) | After Change in Control Termination w/o Cause or for Good Reason ($) | Voluntary Termination ($) | Voluntary Termination for “Good Reason” ($) | Change in Control ($) | |||||||||||||
Severance Pay | 415,978 | 831,956 | — | 415,978 | 831,956 | |||||||||||||
Bonus Payment | 436,777 | 582,369 | — | 436,777 | 582,369 | |||||||||||||
Stock Grants Vesting Acceleration | — | 1,301,080 | — | — | 1,301,080 | |||||||||||||
Stock Option Vesting Acceleration | — | — | — | — | — | |||||||||||||
Deferred Compensation Vesting Acceleration | — | — | — | — | — | |||||||||||||
Payment for Taxes Resulting from Deferred Compensation Distribution | — | 151,360 | — | — | 151,360 | |||||||||||||
Total | 852,755 | 2,867,035 | — | 852,755 | 2,867,035 | |||||||||||||
46
The following table shows the potential payments upon termination or a change of control of the Company for James C. Hobby, the Company’s Executive Vice President —– Global Operations, as if such termination had occurred on December 31, 2010:
| Company Initiated | Executive Initiated | |||||||||||||||||||
| Before | After | |||||||||||||||||||
| Change in | Change in | |||||||||||||||||||
| Control | Control | |||||||||||||||||||
| Termination | Termination | Voluntary | ||||||||||||||||||
| w/o Cause | w/o Cause | Termination | ||||||||||||||||||
| or for Good | or for Good | Voluntary | for “Good | Change in | ||||||||||||||||
| Reason | Reason | Termination | Reason” | Control | ||||||||||||||||
Type of Benefit | ($) | ($) | ($) | ($) | ($) | |||||||||||||||
| Severance Pay | 335,500 | 335,500 | 0 | 0 | 0 | |||||||||||||||
| Bonus Payment | 0 | 0 | 0 | 0 | 0 | |||||||||||||||
| Stock Grants Vesting Acceleration | 0 | 1,227,595 | 0 | 0 | 1,227,595 | |||||||||||||||
| Stock Option Vesting Acceleration | 0 | 19,266 | 0 | 0 | 19,266 | |||||||||||||||
| Deferred Compensation Vesting Acceleration | 0 | 31,079 | 0 | 0 | 31,079 | |||||||||||||||
| Payment for Taxes Resulting from Deferred Compensation Distribution | 0 | 232,666 | 0 | 0 | 232,666 | |||||||||||||||
| Total | 335,500 | 1,846,106 | 0 | 0 | 1,510,606 | |||||||||||||||
| Company Initiated | Executive Initiated | |||||||||||||||||||
Type of Benefit | Before Change in Control Termination w/o Cause or for Good Reason ($) | After Change in Control Termination w/o Cause or for Good Reason ($) | Voluntary Termination ($) | Voluntary Termination for “Good Reason” ($) | Change in Control ($) | |||||||||||||||
Severance Pay | 369,973 | 369,973 | — | — | — | |||||||||||||||
Bonus Payment | — | — | — | — | — | |||||||||||||||
Stock Grants Vesting Acceleration | — | 1,116,027 | — | — | 1,116,027 | |||||||||||||||
Stock Option Vesting Acceleration | — | — | — | — | — | |||||||||||||||
Deferred Compensation Vesting Acceleration | — | — | — | — | — | |||||||||||||||
Payment for Taxes Resulting from Deferred Compensation Distribution | — | 266,441 | — | — | 266,441 | |||||||||||||||
Total | 369,973 | 1,752,441 | — | — | 1,382,468 | |||||||||||||||
Lawrence R. Zingale
The following table shows the potential payments upon termination or a change of control of the Company for Lawrence R. Zingale, the Company’s Executive Vice President —– Global Sales and Client Management, as if such termination had occurred on December 31, 2010:
| Company Initiated | Executive Initiated | |||||||||||||||||||
| Before | After | |||||||||||||||||||
| Change in | Change in | |||||||||||||||||||
| Control | Control | |||||||||||||||||||
| Termination | Termination | Voluntary | ||||||||||||||||||
| w/o Cause | w/o Cause | Termination | ||||||||||||||||||
| or for Good | or for Good | Voluntary | for “Good | Change in | ||||||||||||||||
| Reason | Reason | Termination | Reason” | Control | ||||||||||||||||
Type of Benefit | ($) | ($) | ($) | ($) | ($) | |||||||||||||||
| Severance Pay | 322,000 | 322,000 | 0 | 0 | 0 | |||||||||||||||
| Bonus Payment | 0 | 0 | 0 | 0 | 0 | |||||||||||||||
| Stock Grants Vesting Acceleration | 0 | 1,192,098 | 0 | 0 | 1,192,098 | |||||||||||||||
| Stock Option Vesting Acceleration | 0 | 18,943 | 0 | 0 | 18,943 | |||||||||||||||
| Deferred Compensation Vesting Acceleration | 0 | 28,891 | 0 | 0 | 28,891 | |||||||||||||||
| Payment for Taxes Resulting from Deferred Compensation Distribution | 0 | 46,364 | 0 | 0 | 46,364 | |||||||||||||||
| Total | 322,000 | 1,608,296 | 0 | 0 | 1,286,296 | |||||||||||||||
44
| Company Initiated | Executive Initiated | |||||||||||||||||||
Type of Benefit | Before Change in Control Termination w/o Cause or for Good Reason ($) | After Change in Control Termination w/o Cause or for Good Reason ($) | Voluntary Termination ($) | Voluntary Termination for “Good Reason” ($) | Change in Control ($) | |||||||||||||||
Severance Pay | 360,132 | 360,132 | — | — | — | |||||||||||||||
Bonus Payment | — | — | — | — | — | |||||||||||||||
Stock Grants Vesting Acceleration | — | 1,077,032 | — | — | 1,077,032 | |||||||||||||||
Stock Option Vesting Acceleration | — | — | — | — | — | |||||||||||||||
Deferred Compensation Vesting Acceleration | — | 14,407 | — | — | 14,407 | |||||||||||||||
Payment for Taxes Resulting from Deferred Compensation Distribution | — | 55,704 | — | — | 55,704 | |||||||||||||||
Total | 360,132 | 1,507,276 | — | — | 1,147,144 | |||||||||||||||
47
The following table shows the potential payments upon termination or a change of control of the Company for James T. Holder, the Company’s Executive Vice President, General Counsel and Corporate Secretary, as if such termination had occurred on December 31, 2010:
| Company Initiated | Executive Initiated | |||||||||||||||||||
| Before | After | |||||||||||||||||||
| Change in | Change in | |||||||||||||||||||
| Control | Control | |||||||||||||||||||
| Termination | Termination | Voluntary | ||||||||||||||||||
| w/o Cause | w/o Cause | Termination | ||||||||||||||||||
| or for Good | or for Good | Voluntary | for “Good | Change in | ||||||||||||||||
| Reason | Reason | Termination | Reason” | Control | ||||||||||||||||
Type of Benefit | ($) | ($) | ($) | ($) | ($) | |||||||||||||||
| Severance Pay | 270,000 | 270,000 | 0 | 0 | 0 | |||||||||||||||
| Bonus Payment | 0 | 0 | 0 | 0 | 0 | |||||||||||||||
| Stock Grants Vesting Acceleration | 0 | 521,878 | 0 | 0 | 521,878 | |||||||||||||||
| Stock Option Vesting Acceleration | 0 | 8,661 | 0 | 0 | 8,661 | |||||||||||||||
| Deferred Compensation Vesting Acceleration | 0 | 0 | 0 | 0 | 0 | |||||||||||||||
| Payment for Taxes Resulting from Deferred Compensation Distribution | 0 | 72,215 | 0 | 0 | 72,215 | |||||||||||||||
| Total | 270,000 | 872,754 | 0 | 0 | 602,754 | |||||||||||||||
| Company Initiated | Executive Initiated | |||||||||||||||||||
Type of Benefit | Before Change in Control Termination w/o Cause or for Good Reason ($) | After Change in Control Termination w/o Cause or for Good Reason ($) | Voluntary Termination ($) | Voluntary Termination for “Good Reason” ($) | Change in Control ($) | |||||||||||||||
Severance Pay | 300,340 | 300,340 | — | — | — | |||||||||||||||
Bonus Payment | — | — | — | — | — | |||||||||||||||
Stock Grants Vesting Acceleration | — | 450,633 | — | — | 450,633 | |||||||||||||||
Stock Option Vesting Acceleration | — | — | — | — | — | |||||||||||||||
Deferred Compensation Vesting Acceleration | — | — | — | — | — | |||||||||||||||
Payment for Taxes Resulting from Deferred Compensation Distribution | — | 83,273 | — | — | 83,273 | |||||||||||||||
Total | 300,340 | 834,246 | — | — | 533,906 | |||||||||||||||
EMPLOYMENT AGREEMENTS
Charles E. Sykes. The Company and Mr. Sykes are parties to an amended and restated employment agreement, dated December 30, 2008. The material terms and conditions of the agreement are summarized below. Under the agreement, Mr. Sykes serves as President and Chief Executive OfficerCEO of the Company. The initial term of the agreement expired on July 31, 2009, but automatically renewed, and will continue to be automatically renewed, for successive one-year terms unless one of the parties provides written notice of its intent not to renew the agreement at least 180 days prior to the expiration of any renewal term. Under the agreement, Mr. Sykes’ annual base salary was originally set at $550,000, subject to increase at the Company’s discretion. Most recently, on March 7, 2011 the Compensation and Human Resource Development Committee of the Board increased Mr. Sykes’ annual base salary to $625,000. Mr. Sykes also is entitled to participate in a performance basedperformance-based bonus plan based upon the achievement of such goals as may be determined by the Compensation Committee, and to participate in such other bonus programs and benefit plans as are generally made available to other executive officers of the Company.
If the agreement is terminated by the Company prior to the expiration of a renewal period for any reason other than death, disability, or cause (as defined in the agreement), or if the agreement is terminated by Mr. Sykes prior to the expiration of the renewal period for good reason (as defined below), the Company is required to pay Mr. Sykes an amount equal to two times his annual base salary, and Mr. Sykes is prohibited for a period of two years from soliciting the Company’s employees and competing with the Company in any area in which the Company’s clients were conducting business during the initial term or any renewal term of the agreement. If the agreement is terminated by Mr. Sykes following a change of control of the Company (as defined in the agreement) prior to the expiration of the initial term or any renewal period, the Company is required to pay
48
Mr. Sykes an amount equal to three times his annual base salary, plus an amount determined by multiplying the annual target bonus designated or otherwise indicated for Mr. Sykes in the year such change of control occurs by a factor of three. The target bonus
45
Also, in the event the agreement is terminated by Mr. Sykes in connection with a change of control of the Company, all stock options, stock grants or other similar equity incentivesand/or compensation programs will immediately accelerate and become fully vested and exercisable at the option of Mr. Sykes.
“Good reason” for Mr. Sykes’ termination of the agreement is defined in the agreement as: (i) a change of control of the Company (as defined in the agreement), (ii) a good faith determination by Mr. Sykes that the Company has breached the employment agreement, (iii) a material adverse change in working conditions or status, (iv) the deletion of, or change in, any of the titles of CEO or President, (v) a significant relocation of Mr. Sykes’ principal office, (vi) a significant increase in travel requirements, or (vii) an impairment of Mr. Sykes’ health to an extent that made the continued performance of his duties under the agreement hazardous to his physical or mental health or his life.
The agreement provides that if Mr. Sykes’ employment is terminated by the Company due to his death, disability or for cause, or voluntarily by Mr. Sykes other than for good reason, then the Company will have no obligation to pay him any salary, bonus or other benefits other than those payable through the date of termination, and Mr. Sykes may not solicit any of the Company’s employees or compete directly or indirectly with the Company during the term of the agreement and for a period of one year after its termination, regardless of the reason for its termination. The agreement contains customary confidentiality provisions.
W. Michael Kipphut. The Company and Mr. Kipphut are parties to an amended and restated employment agreement, dated December 30, 2008, the material terms and conditions of which are summarized below. The employment agreement provides that Mr. Kipphut will serve as an executive of the Company. Mr. Kipphut serves as Executive Vice President — Finance and Chief Financial Officer.CFO. The initial term of the agreement expired on March 5, 2009, but was automatically renewed, and will continue to be automatically renewed, for successive one-year terms unless one of the parties provides the other with written notice of its intent not to renew the agreement at least 30 days prior to the expiration of a renewal term. Under the agreement, Mr. Kipphut’s annual base salary was originally set at $400,000, subject to increase at the Company’s discretion. Most recently, on MarchDecember 7, 2011, and effective on February 29, 2012, upon the recommendation of the Compensation and Human Resource Development Committee, the Board of Directors increased Mr. Kipphut’s annual base salary to $415,978.$424,298. Mr. Kipphut also is entitled to participate in a performance basedperformance-based bonus plan based upon the achievement of such
49
goals as may be determined by the Compensation Committee, and to participate in such other bonus programs and benefit plans as are generally made available to other executive officers of the Company.
46
Also, in the event the agreement is terminated by Mr. Kipphut in connection with a change of control of the Company, all stock options, stock grants or other similar equity incentivesand/or compensation programs will immediately accelerate and become fully vested and exercisable at the option of Mr. Kipphut.
“Good reason” for Mr. Kipphut’s termination of the agreement is defined in the agreement as: (i) a change of control of the Company (as defined in the agreement), (ii) a good faith determination by Mr. Kipphut that the Company has breached the employment agreement, (iii) a material adverse change in working conditions or status, (iv) the deletion of, or change in, any of the titles of Senior Vice President and Chief Financial Officer,CFO, (v) a significant relocation of Mr. Kipphut’s principal office, (vi) a change in reporting such that Mr. Kipphut is required to report to someone other than the CEO, or (vii) a significant increase in travel requirements.
The agreement provides that if Mr. Kipphut’s employment is terminated by the Company due to his death, disability or for cause, or voluntarily by Mr. Kipphut other than for good reason, then the Company will have no obligation to pay him any salary, bonus or other benefits other than those payable through the date of termination.
The agreement provides that Mr. Kipphut may not solicit any of the Company’s employees or compete directly or indirectly with the Company during the term of the agreement and for one year after its expiration in any area in which the Company’s clients were conducting business during the initial term or any renewal term of the agreement. The agreement contains customary confidentiality provisions.
50
James Hobby.The Company and Mr. Hobby are parties to an amended and restated employment agreement, dated December 29, 2008, the material terms and conditions of which are summarized below. The employment agreement provides that Mr. Hobby will serve as an executive of the Company. Mr. Hobby serves as Executive Vice President, Global Operations. The agreement will continue until terminated by one of the parties. Under the agreement, Mr. Hobby’s annual base salary was originally set at $335,500,$366,000, subject to increase at the Company’s
47
If the agreement is terminated by the Company for any reason other than death, disability, or cause (as defined in the agreement), the Company is required to pay Mr. Hobby an amount equal to his weekly base salary for 52 weeks after the termination of the agreement. Except as provided below, the foregoing amount is to be paid biweekly in equal installments over 52 weeks, commencing immediately upon his separation from service. If Mr. Hobby is determined to be a “specified employee” on the date of his “separation from service” (each as defined in Section 409(A) of the Internal Revenue Code and applicable regulations), to the extent that he is entitled to receive any benefit or payment upon such separation from service under the employment agreement that constitutes deferred compensation within the meaning of Section 409A of the Internal Revenue Code before the date that is six months after the date of his separation from service, such benefits or payments will not be provided or paid to him on the date otherwise required to be provided or paid. Instead, all such amounts shall be accumulated and paid in a single lump sum on the first business day after the date that is six months after the date of his separation from service (or, if earlier, within fifteen (15) days following his date of death). All remaining payments and benefits otherwise required to be paid or provided on or after the date that is six months after the date of his separation from service will be paid or provided or paid in accordance with the payment schedule described above. If Mr. Hobby’s employment is terminated by the Company due to his death, disability or cause, or voluntarily by Mr. Hobby, then the Company will have no obligation to pay him any salary, bonus or other benefits other than those payable through the date of termination. In any event, Mr. Hobby may not compete with the Company in any area in which the Company’s clients were conducting business during the term of the agreement, or solicit the Company’s employees, for a period of one year after termination of his employment. The agreement also contains customary confidentiality provisions.
Lawrence R. Zingale. The Company and Mr. Zingale are parties to an amended and restated employment agreement, dated December 29, 2008, the material terms and conditions of which are summarized below. The employment agreement provides that Mr. Zingale will serve as an executive of the Company. Mr. Zingale serves as Executive Vice President, Global Sales and Client Management. The agreement will continue until terminated by one of the parties. Under the agreement, Mr. Zingale’s annual base salary was originally set at $322,000, subject to increase at the Company’s discretion. Most recently, on MarchDecember 7, 2011, and effective on February 29, 2012, upon the recommendation of the Compensation and Human Resource Development Committee, the Board of Directors increased Mr. Zingale’s annual base salary to $360,132.$367,335. He also is entitled to participate in a performance basedperformance-based bonus plan based upon the achievement of such goals as may be determined by the Compensation Committee and to standard executive fringe benefits.
If the agreement is terminated by the Company for any reason other than death, disability, or cause (as defined in the agreement), the Company is required to pay Mr. Zingale an amount equal to his weekly base salary for 52 weeks after the termination of the agreement. Except as provided below, the foregoing amount is to be
51
paid biweekly in equal installments over 52 weeks, commencing immediately upon his separation from service. If Mr. Zingale is determined to be a “specified employee” on the date of his “separation from service” (each as defined in Section 409(A) of the Internal Revenue Code and applicable regulations), to the extent that he is entitled to receive any benefit or payment upon such separation from service under the employment agreement that constitutes deferred compensation within the meaning of Section��Section 409A of the Internal Revenue Code before the date that is six months after the date of his separation from service, such benefits or payments will not be provided or paid to him on the date otherwise required to be provided or paid. Instead, all such amounts shall be accumulated and paid in a single lump sum on the first business day after the date that is six months after the date of his separation from service
48
James T. Holder. The Company and Mr. Holder are parties to an amended and restated employment agreement, dated December 29, 2008, the material terms and conditions of which are summarized below. The employment agreement provides that Mr. Holder will serve as an executive of the Company. Mr. Holder serves as Executive Vice President, General Counsel and Corporate Secretary. The agreement will continue until terminated by one of the parties. Under the agreement, Mr. Holder’s annual base salary was originally set at $270,000, subject to increase at the Company’s discretion. Most recently, on MarchDecember 7, 2011, and effective on February 29, 2012, upon the recommendation of the Compensation and Human Resource Development Committee, the Board of Directors increased Mr. Holder’s annual base salary to $300,340.$306,347. He also is entitled to participate in a performance basedperformance-based bonus plan based upon the achievement of such goals as may be determined by the Compensation Committee and to standard executive fringe benefits.
If the agreement is terminated by the Company prior to the expiration of the renewal period for any reason other than death, disability, or cause (as defined in the agreement), the Company is required to pay Mr. Holder an amount equal to his weekly base salary for 52 weeks after the termination of the agreement. Except as provided below, the foregoing amount is to be paid biweekly in equal installments over 52 weeks, commencing immediately upon his separation from service. If Mr. Holder is determined to be a “specified employee” on the date of his “separation from service” (each as defined in Section 409(A) of the Internal Revenue Code and applicable regulations), to the extent that he is entitled to receive any benefit or payment upon such separation from service under the employment agreement that constitutes deferred compensation within the meaning of Section 409A of the Internal Revenue Code before the date that is six months after the date of his separation from service, such benefits or payments will not be provided or paid to him on the date otherwise required to be provided or paid. Instead, all such amounts shall be accumulated and paid in a single lump sum on the first business day after the date that is six months after the date of his separation from service (or, if earlier, within fifteen (15) days following his date of death). All remaining payments and benefits otherwise required to be paid or provided on or after the date that is six months after the date of his separation from service will be paid or provided or paid in accordance with the payment schedule described above. The agreement also provides that if Mr. Holder’s employment is terminated by the Company due to his death, disability or cause, or voluntarily by Mr. Holder, then the Company will have no obligation to pay him any salary, bonus or other benefits other than those payable through the
52
date of termination. In any event, Mr. Holder may not compete with the Company in any area in which the Company’s clients were conducting business during the term of the agreement, or solicit the Company’s employees, for a period of one year after termination of his employment. The agreement also contains customary confidentiality provisions.
PROPOSAL 2:
ADVISORY VOTE TO APPROVE EXECUTIVE COMPENSATION
In accordance with Section 14A of the Securities Exchange Act of 1934, as amended (the “Exchange Act”) we are providing our shareholders with the opportunity to vote to approve, on a nonbinding, advisory basis, the
49
RECOMMENDATION OF THE BOARD
THE BOARD OF DIRECTORS RECOMMENDS A VOTEFOR “FOR” THE APPROVAL OF THE COMPANY’S EXECUTIVE COMPENSATION. UNLESS OTHERWISE INDICATED ON YOUR PROXY, YOUR SHARES WILL BE VOTEDFOR “FOR” THE APPROVAL OF EXECUTIVE COMPENSATION.
PROPOSAL 3:
ADVISORY VOTE ONAPPROVAL OF AMENDMENTS TO THE FREQUENCY OF ADVISORY VOTES TO APPROVE EXECUTIVE COMPENSATION2004 NON-EMPLOYEE DIRECTOR FEE PLAN
The non-employee directors of the Board’s commitmentCompany are currently compensated with both cash and equity awards pursuant to excellence in corporate governance, and as required by the Section 14Aprovisions of the Exchange Act, the Board is providing the Company’s shareholders with an opportunity to provide an advisory vote to determine whether the shareholder advisory vote on executive compensation should occur every one, two or three years.
The Board recommends that the advisory vote on executive compensation be presented to shareholders on an annual basis. We believe an annual advisory vote on executive compensation will allow us to obtain information on shareholders’ viewspurpose of the compensation2004 Fee Plan is to secure for the Company and its shareholders the benefits of our named executive officers on a more consistent basis, and will provide our Board and Compensation and Human Resource Development Committee with frequent input from shareholders on our compensation programs. Because your vote is advisory, it will not be binding upon the Board.
The 2004 Fee Plan provides that all new non-employee directors joining the Board will receive an initial grant of shares of common stock on the date the new director is elected or appointed, the number of which will be determined by dividing $60,000 by the closing price of the Company’s common stock on the trading day immediately preceding the date a new director is elected or appointed, rounded to the nearest whole number of shares. The initial grant of shares vests in twelve equal quarterly installments, one-twelfth on the date of grant and an additional one-twelfth on each successive third monthly anniversary of the date of grant. The award lapses with respect to all unvested shares in the event the non-employee director ceases to be a director of the Company, and any unvested shares are forfeited.
53
The 2004 Fee Plan also provides that each non-employee director will receive, on the day after the annual shareholders meeting, an annual retainer for service as a non-employee director (the “Annual Retainer”). The Annual Retainer consists of shares of the Company’s common stock and cash. Currently, the total value of the Annual Retainer is $95,000, payable $50,000 in cash (effective as of May 20, 2011) and the remainder paid in stock, the amount of which is determined by dividing $45,000 by the closing price of the Company’s common stock on the date of the annual meeting of shareholders, rounded to the nearest whole number of shares.
In addition to the Annual Retainer award, the 2004 Fee Plan also provides for any non-employee Chairman of the Board to receive an additional annual cash award of $100,000, and each non-employee director serving on a committee of the Board to receive an additional annual cash award in the following amounts:
Position | Amount | |||
Audit Committee | ||||
Chairperson | $ | 20,000 | ||
Member | $ | 10,000 | ||
Compensation & Human Resource Development Committee | ||||
Chairperson | $ | 15,000 | ||
Member | $ | 7,500 | ||
Finance Committee | ||||
Chairperson | $ | 12,500 | ||
Member | $ | 7,500 | ||
Nominating and Corporate Governance Committee | ||||
Chairperson | $ | 12,500 | ||
Member | $ | 7,500 | ||
The annual grant of shares vests in eight equal quarterly installments, one-eighth on the day following the annual meeting of shareholders, and an additional one-eighth on each successive third monthly anniversary of the date of grant. The annual grant of cash, including all amounts paid to a non-employee Chairman of the Board and all amounts paid to non-employee directors serving on committees of the Board, vests in four equal quarterly installments, one-fourth on the day following the annual meeting of shareholders, and an additional one-fourth on each successive third monthly anniversary of the date of grant. The award lapses with respect to all unpaid cash and unvested shares in the event the non-employee director ceases to be a director of the company, and any unvested shares and unpaid cash are forfeited.
The Board may pay additional cash compensation to any non-employee director for services on behalf of the Board over and above those typically expected of directors, including but not limited to service on a special committee of the Board.
RECOMMENDATION OF THE BOARDProposed Amendment
In March 2012, the Board of Directors adoptedapproved the Sykes Enterprises, Incorporated 2011 Equity IncentiveFifth Amended and Restated 2004 Non-Employee Director Fee Plan (the “2011 Plan) on March 23, 2011, subject to shareholder approval at“Amendment”) upon the Annual Meeting, and the 2011 Plan will become effective when shareholder approval is obtained. The material terms of the 2011 Plan are summarized below and are qualified in their entirety by the terms of the 2011 Plan, which is attached at Appendix “A” to this Proxy Statement and can be accessed athttp://www.sec.gov. You also can obtain a printed copy by writing to the Secretary, Sykes Enterprises, Incorporated, 400 North Ashley Drive, 28th Floor, Tampa, Florida 33602.
50
54
ing the final two years of the 20112004 Fee Plan
51
For 2012, subject to shareholder approval of each stock option agreement, options granted under the 2011 Plan may be exercised in whole or in part. Upon exercise of an option, the employee must pay in full the option price for the shares of Common Stock being purchased.
52
53
The Amendment would also change the vesting period for the annual equity award, from a two-year vesting period (consisting of the fair market value of the underlying shareseight equal quarterly installments, one-eighth on the date of exercise over the exercise pricegrant and an additional one-eighth on each successive third monthly anniversary of the option. The Company generally will be entitleddate of grant), to a deduction in the same amount and at the same time as ordinary income is recognized by the optionee. A subsequent dispositionone-year vesting period (consisting of the shares acquired pursuant to the exercise of a nonqualified option typically will give rise to capital gain or loss to the extent the
54
To become effective, the exercise of a stock appreciation right are taxed as ordinary income when received. The Company is generally allowed an income tax deduction equal to the amount recognized as ordinary incomeAmendment must be approved by the participant.
Each of the Code. However, the Compensation Committee may, from time to time, award compensation that is not deductible under Section 162(m).
RECOMMENDATION OF THE BOARD
THE BOARD OF DIRECTORS RECOMMENDS THE APPROVAL OF THE SYKES ENTERPRISES, INCORPORATED 2011 EQUITY INENTIVEAMENDMENT TO THE 2004 FEE PLAN DESCRIBED ABOVE AND URGES EACH SHAREHOLDER TO VOTE “FOR” APPROVAL OF THE 2011 PLAN.AMENDMENT. EXECUTED AND UNMARKED PROXISPROXIES IN THE ACCOMPANYING FORM WILL BE VOTED AT THE ANNUAL MEETING IN FAVOR OF APPROVING THE 2011 PLAN.
55
56
PROPOSAL 6
4:
RATIFICATION OF THE APPOINTMENT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM
The Audit Committee engaged Deloitte & Touche LLP as the Company’s independent registered public accounting firm to audit the consolidated financial statements of the Company for the year ending December 31, 20112012 and the effectiveness of the Company’s internal control over financial reporting as of December 31, 20112012 and express an opinion thereon. Although the Company is not required to seek shareholder ratification of this appointment, the Board believes it to be sound corporate governance to do so. If the appointment is not ratified, the Audit Committee will reconsider the appointment of, but will not be required to engage, a different auditing firm.
Representatives of Deloitte & Touche LLP are expected to be present at the Annual Meeting. Those representatives will have the opportunity to make a statement if they so desire and are expected to be available to respond to appropriate questions.
55
RECOMMENDATION OF THE BOARD
THE BOARD OF DIRECTORS RECOMMENDS A VOTE “FOR” THIS PROPOSAL AND URGES EACH SHAREHOLDER TO VOTE “FOR” RATIFICATION OF THE APPOINTMENT OF DELOITTE & TOUCHE LLP AS THE COMPANY’S INDEPENDENT AUDITORS. EXECUTED AND UNMARKED PROXIES IN THE ACCOMPANYING FORM WILL BE VOTED AT THE ANNUAL MEETING IN FAVOR OF RATIFICATION.
AUDIT COMMITTEE DISCLOSURE
The Audit Committee is comprised solely of independent directors and, among other things, is responsible for:
Serving as an independent and objective party to monitor the Company’s financial reporting process and internal control system. |
57
Reviewing and appraising the Company’s internal auditing function.
Providing an open avenue of communication among the Company’s registered public accounting firm, financial and senior management, those involved in the Company’s internal auditing function, and the Board of Directors.
Policy on Audit Committee Pre-Approval of Audit and Permissible Non-Audit Services of Independent Auditors
The Audit Committee’s policy is to pre-approve all audit and permissible non-audit services provided by the independent auditors which exceed $50,000. These services may include audit services, audit-related services, tax services and other services. The Chairman of the Audit Committee has been given the authority to grant pre-approvals, and each such pre-approval is then submitted to the full Committee at the next meeting for consideration and approval. Pre-approval is generally provided for up to one year and any pre-approval is detailed as to the particular service or category of services and is generally subject to a specific budget. The independent auditors and management are required to periodically report to the Audit Committee regarding the extent of services provided by the independent auditors in accordance with this pre-approval, and the fees for the services performed to date.
56
Service Fees Paid to the Independent Registered Public Accounting Firm
The fees charged by Deloitte & Touche LLP for professional services rendered in connection with all audit and non-audit related matters for the years ended December 31, 20102011 and December 31, 20092010 were as follows:
| 2010 | 2009 | |||||||
| Audit Fees(1) | $ | 3,074,032 | $ | 2,167,711 | ||||
| Audit-Related Fees(2) | $ | -0- | $ | 278,222 | ||||
| Tax Fees | $ | -0- | $ | -0- | ||||
| All Other Fees | $ | -0- | $ | -0- | ||||
| 2011 | 2010 | |||||||
Audit Fees(1) | $ | 2,547,359 | $ | 3,074,032 | ||||
Audit-Related Fees(2) | $ | 36,639 | $ | — | ||||
Tax Fees | $ | — | $ | — | ||||
All Other Fees | $ | — | $ | — | ||||
| (1) | ||
Fees for audit services in |
| (2) | Fees for audit-related services in |
57
Report of the Audit Committee
In connection with the financial statements for the fiscal year ended December 31, 2010,2011, the Audit Committee has:
(1) reviewed and discussed the audited financial statements with management,
(2) discussed with Deloitte & Touche LLP, the Company’s independent registered public accounting firm (the “Auditors”), the matters required to be discussed by the statement on SAS 114,Auditing Standards No. 61, as amended (AICPA, Professional Standards, VOL. 1, AU Section 380), as adopted by the PCAOB in Rule 3200T, and
58
Based upon these reviews and discussions, the Audit Committee recommended to the Board at the March 7, 201121, 2012 meeting of the Board that the Company’s audited financial statements be included in the Annual Report onForm 10-K for the year ended December 31, 20102011 filed with the Securities and Exchange Commission. The Board has approved this inclusion.
AUDIT COMMITTEE
William J. Meurer, Chairman
Iain A. Macdonald
Paul L. Whiting
James S. MacLeod
March 23, 2011
The information contained in this report shall not be deemed to be “soliciting material” or “filed” or incorporated by reference in future filings with the SEC, or subject to the liabilities of Section 18 of the Securities Exchange Act of 1934, except to the extent that we specifically incorporate it by reference into a document filed under the Securities Act of 1933 or the Securities Exchange Act of 1934.
59
58
The following table sets forth the beneficial ownership of the Company’s common stock as of April 14, 2011,9, 2012, for each director, each executive officer named in the Summary Compensation Table herein, and by all directors and executive officers of the Company as a group.
| Stock Settled | ||||||||||||||||||||||||
| Stock | ||||||||||||||||||||||||
| Appreciation | ||||||||||||||||||||||||
| Options | Rights | |||||||||||||||||||||||
| Currently | Vested and | Total Stock | Percent of | |||||||||||||||||||||
| Exercisable Or | Vesting | and Stock | Total | |||||||||||||||||||||
| Common | Common | Exercisable | Within 60 | Based | Outstanding | |||||||||||||||||||
Name | Stock | Stock Units(1) | Within 60 Days | Days(2) | Holdings | Stock | ||||||||||||||||||
| Furman P. Bodenheimer, Jr. | 23,473 | 294 | 0 | 0 | 23,767 | * | ||||||||||||||||||
| Mark C. Bozek | 16,687 | 294 | 10,000 | 0 | 26,981 | * | ||||||||||||||||||
| Lt. Gen. Michael DeLong (Ret) | 18,313 | 294 | 0 | 0 | 18,607 | * | ||||||||||||||||||
| H. Parks Helms(3) | 16,252 | 294 | 0 | 0 | 16,546 | * | ||||||||||||||||||
| Iain Macdonald | 15,102 | 294 | 0 | 0 | 15,396 | * | ||||||||||||||||||
| James S. MacLeod(4) | 24,928 | 294 | 0 | 0 | 25,222 | * | ||||||||||||||||||
| Linda McClintock-Greco, M.D. | 24,102 | 294 | 0 | 0 | 24,396 | * | ||||||||||||||||||
| William J. Meurer | 39,297 | 294 | 10,000 | 0 | 49,591 | * | ||||||||||||||||||
| James K. Murray, Jr.(5) | 21,483 | 294 | 0 | 0 | 21,777 | * | ||||||||||||||||||
| Charles E. Sykes(6) | 350,435 | 0 | 0 | 1,075 | 351,510 | * | ||||||||||||||||||
| Paul L. Whiting(7) | 76,961 | 294 | 0 | 0 | 77,255 | * | ||||||||||||||||||
| W. Michael Kipphut(8) | 170,058 | 0 | 0 | 8,006 | 178,064 | * | ||||||||||||||||||
| Lawrence R. Zingale(9) | 100,349 | 0 | 0 | 328 | 100,677 | * | ||||||||||||||||||
| James C. Hobby(10) | 103,060 | 0 | 0 | 2,060 | 105,120 | * | ||||||||||||||||||
| James T. Holder(11) | 40,933 | 0 | 0 | 158 | 41,091 | * | ||||||||||||||||||
| All directors and executive officers as a group — 18 persons | 1,156,847 | 2,940 | 33,300 | 13,948 | 1,207,035 | 2.6 | % | |||||||||||||||||
Name | Common Stock | Common Stock Vesting at the 2012 Shareholder’s Meeting(1) | Options Currently Exercisable Or Exercisable within 60 days | Stock-Settled Stock Appreciation Rights Vested and Vesting within 60 days(2) | Total Stock and Stock Based Holdings | Percent of Total Outstanding Stock | ||||||||||||||||||
Furman P. Bodenheimer, Jr. | 25,684 | 258 | — | — | 25,942 | * | ||||||||||||||||||
Mark C. Bozek | 18,898 | 258 | 10,000 | — | 29,156 | * | ||||||||||||||||||
Lt. Gen. Michael DeLong (Ret) | 20,524 | 258 | — | — | 20,782 | * | ||||||||||||||||||
H. Parks Helms(3) | 16,100 | 258 | — | — | 16,358 | * | ||||||||||||||||||
Iain Macdonald | 20,659 | 258 | — | — | 20,917 | * | ||||||||||||||||||
James S. MacLeod(4) | 27,139 | 258 | — | — | 27,397 | * | ||||||||||||||||||
Linda McClintock- | 26,313 | 258 | — | — | 26,571 | * | ||||||||||||||||||
William J. Meurer | 51,508 | 258 | — | — | 51,766 | * | ||||||||||||||||||
James K. Murray, Jr.(5) | 24,694 | 258 | — | — | 24,952 | * | ||||||||||||||||||
Charles E. Sykes(6) | 443,346 | — | — | — | 443,346 | * | ||||||||||||||||||
Paul L. Whiting(7) | 64,172 | 258 | — | — | 64,430 | * | ||||||||||||||||||
W. Michael Kipphut(8) | 198,707 | — | — | 2,006 | 200,713 | * | ||||||||||||||||||
Lawrence R. Zingale(9) | 139,278 | — | — | — | 139,278 | * | ||||||||||||||||||
James C. Hobby(10) | 119,062 | — | — | — | 119,062 | * | ||||||||||||||||||
James T. Holder(11) | 53,909 | — | — | — | 53,909 | * | ||||||||||||||||||
Others | 128,274 | — | — | 571 | 128,845 | * | ||||||||||||||||||
All directors and executive officers as a group — 18 persons | 1,378,267 | 2,580 | 10,000 | 2,577 | 1,393,424 | 3.2 | % | |||||||||||||||||
| * | ||
Less than 1.0% |
| (1) | Shares of common stock that will become payable under the 2004 Non-Employee Director Fee Plan to all non-employee directors serving on the date of the Company’s |
| (2) | Shares of common stock which may be acquired within sixty days upon the exercise of stock appreciation rights (“SARs”), assuming that the fair market value of a share of the Company’s stock (as defined in the 2001 Equity Incentive Plan) is |
59
| Plan) of a share of stock on the day the right is exercised exceeds the fair market value of a share of stock on the date of grant of the SAR, by (ii) the fair market value of a share of stock on the exercise date. |
| (3) | Excludes 600 shares held by Mr. Helms’ spouse over which Mr. Helms disclaims beneficial ownership. |
60
| (4) | ||
Includes 2,500 shares held by Mr. MacLeod in an IRA. |
| (5) | Excludes 1,000 shares held by a family member in which Mr. Murray disclaims beneficial ownership. Includes shares held by Murray Corporation, of which Mr. Murray is an officer and principal shareholder. |
| (6) | Includes |
| (7) | Includes |
| (8) | Includes |
| (9) | Includes |
| (10) | Includes |
| (11) | Includes |
60
Security Ownership of Certain Beneficial Owners
As of April 4, 2011,6, 2012, the Company’s records and other information available from outside sources indicated that the following shareholders were beneficial owners of more than five percent of the outstanding shares of the Company’s common stock. The information below is as reported in their filings with the Securities and Exchange Commission. The Company is not aware of any other beneficial owner or more than 5% of the Company’s common stock.
| Amount and Nature of | ||||||||
| Beneficial Ownership | ||||||||
| Common Stock | ||||||||
Name | Shares | Percent | ||||||
| Wellington Management Company, LLP(1) 75 State Street Boston, MA 02109 | 6,052,635 | 12.9 | % | |||||
| John H. Sykes(2) | 3,982,564 | 8.5 | % | |||||
| Artisan Partners, LP(3) 875 East Wisconsin Avenue, Suite 800 Milwaukee, WI 53202 | 3,867,494 | 8.3 | % | |||||
| BlackRock, Inc.(4) 40 East 52nd Street New York, New York, 10022 | 3,854,222 | 8.2 | % | |||||
| Wells Capital Management, Inc.(5) 420 Montgomery Street San Francisco, CA 94104 | 3,153,384 | 6.7 | % | |||||
| Fidelity Management & Research Co. 82 Devonshire Street Boston, Massachusetts 02109 | 2,584,073 | 5.5 | % | |||||
61
| Amount and Nature of Beneficial Ownership Common Stock | ||||||||
Name | Shares | Percent | ||||||
Wellington Management Company, LLP(1) 280 Congress Street Boston, MA 02210 | 5,434,093 | 12.2 | % | |||||
Artisan Partners, LP(2) 875 East Wisconsin Avenue, Suite 800 Milwaukee, WI 53202 | 4,419,394 | 10.0 | % | |||||
John H. Sykes(3) P.O.Box 20327 Tampa, Florida 33623 | 3,553,257 | 7.9 | % | |||||
BlackRock, Inc.(4) 40 East 52nd Street New York, New York, 10022 | 3,076,372 | 6.9 | % | |||||
FMR LLC(5) 82 Devonshire Street Boston, Massachusetts 02109 | 2,888,574 | 6.5 | % | |||||
The Vanguard Group, Inc.(6) 100 Vanguard Blvd. Malvern, PA 19355 | 2,265,068 | 5.1 | % | |||||
| (1) | ||
All information is based upon the Schedule 13G filed with the Security and Exchange Commission by Wellington Management Co., LLP (“Wellington”) on February 14, |
| (2) | All information is based upon the Schedule 13G filed with the Security and Exchange Commission by Artisan Partners Holdings LP (“Artisan”) on April 9, 2012. Artisan is an investment adviser registered under section 203 of the Investment Advisers Act of 1940. |
All information is based upon the Schedule 13G filed with the Security and Exchange Commission by Mr. John H. Sykes on February 15, 2012. Mr. Sykes is the beneficial owner of these shares which are owned by Mr. |
All information is based upon the Schedule 13G filed with the Security and Exchange Commission by BlackRock, Inc. (“BlackRock”) on February |
61
| (5) | ||
All information is based upon the Schedule 13G filed with the Security and Exchange Commission by FMR, LLC (“FMR”) on February 14, |
| (6) | All information is based upon the Schedule 13G filed with the Security and Exchange Commission by The Vanguard Group-, Inc. (“Vanguard”) on February 8, 2012. Vanguard is a registered investment adviser in accordance with section 240 of the Investment Advisers Act of 1940. |
SECTION 16(a) BENEFICIAL OWNERSHIP REPORTING COMPLIANCE
During the year ended December 31, 2010,2011, the executive officers and directors of the Company filed with the Securities and Exchange Commission (the “Commission”) on a timely basis, all required reports relating to transactions involving equity securities of the Company beneficially owned by them. The Company has relied solely on the written representation of its executive officers and directors and copies of the reports they have filed with the Commission in providing this information.
DEADLINEREQUIREMENTS, INCLUDING DEADLINES, FOR RECEIPTSUBMISSION OF SHAREHOLDERPROXY PROPOSALS
AND NOMINATION OF DIRECTORS
Under the rules of the SEC and our Bylaws, if a shareholder wants to nominate a person to stand for submission of shareholder proposals pursuant toRule 14a-8 under the Securities Exchange Act of 1934,election as amended, for inclusion in the Company’s proxy statement for its 2012a director at our 2013 Annual Meeting of Shareholders isor introduce an item of business at an Annual Meeting of Shareholders and have us include such proposal in our proxy statement and form of proxy for presentation at our 2013 Annual Meeting of Shareholders, the nomination or proposal must be received by us at our principal executive offices at 400 North Ashley Drive, Tampa, Florida 33602, by December 10, 2011. Pursuant14, 2012. The nomination or proposal should be sent to the Company’sattention of the Secretary of the Company.
Under our Bylaws, onlya shareholder proposals submitted onmust follow certain procedures to nominate persons for election as directors or prior to such date may be brought beforeintroduce an item of business at an Annual Meeting of Shareholders.
The procedures for nominating a director are described above under the meeting.
The procedures for introducing an item of business at the Annual Meeting include providing a written notice of each proposed item of business that must include:
| (a) | a brief description of the business desired to be brought before the meeting and the reasons for conducting such business at the meeting, |
| (b) | the name and address, as they appear on the Company’s stock books, of the shareholders proposing such business, |
| (c) | the class and number of shares of the Company which are beneficially owned by the shareholder, |
| (d) | any material interest of the shareholder in such business, and |
| (e) | the same information required by clauses (b), (c) and (d) above with respect to any other shareholder that, to the knowledge of the shareholder proposing such business, supports such proposal. |
62
Management knows of no matter to be brought before the Annual Meeting which is not referred to in the Notice of Annual Meeting. If any other matters properly come before the Annual Meeting, it is intended that the shares represented by Proxy will be voted with respect thereto in accordance with the judgment of the persons voting them.
| By Order of the Board of Directors, |
|
| James T. Holder |
| Secretary |
63
EXHIBIT 1
SYKES ENTERPRISES, INCORPORATED
FIFTH AMENDED AND RESTATED
2004 NONEMPLOYEE DIRECTOR FEE PLAN
ARTICLE I. DEFINITIONS
1.1 DEFINITIONS. Whenever the following terms are used in this Plan they shall have the meanings specified below unless the context clearly indicates to the contrary:
| (a) | “Board”: The Board of Directors of the Company. |
| (b) | “Common Stock”: The Company’s Common Stock, par value $.01 per share. |
| (c) | “Company”: Sykes Enterprises, Incorporated or any successor or successors thereto. |
| (d) | “Nonemployee Director”: An individual duly elected or chosen as a Director of the Company who is not also an employee of the Company or its subsidiaries. |
| (e) | “Plan”: The Plan set forth in this instrument as it may, from time to time, be amended. |
| (f) | “Share”: A fully paid, non-assessable share of Common Stock. |
ARTICLE II. PURPOSE
The purpose of this Plan is to secure for the Company and its shareholders the benefits of the incentive inherent in increased ownership of Common Stock of the Company by members of the Board of Directors
63
ARTICLE III. INITIAL GRANT OF SHARES
In consideration of joining the Board, upon the initial election of a Subsidiary, (C)Nonemployee Director to the Board, such Non-employee Director shall receive an underwriter temporarily holding securities pursuantaward of Shares. The number of Shares shall be determined by dividing a dollar amount to be determined from time to time by the Board (to be set at $60,000) by an offeringamount equal to the closing price of the Company’s common stock on the trading day immediately preceding the date the Nonemployee Director is elected, rounded to the nearest whole number of Shares. The initial grant of Shares shall vest in twelve equal quarterly installments, one-twelfth on the date of grant and an additional one-twelfth on each of each third monthly anniversary of the date of grant thereafter. The award shall lapse with respect to all unvested Shares in the event the Non-employee Director ceases to be a Director of the Company, and such unvested Shares shall be forfeited.
64
ARTICLE IV. ANNUAL RETAINER AWARD
In consideration of their services as members of the Board, each Nonemployee Director shall be entitled to receive an annual retainer award consisting of Shares and cash in such amount as shall be determined from time to time by the Board, with the number of Shares being subject to the number of Shares remaining available for grant hereunder.
In addition to the annual retainer award determined as described above, any non-employee Chairman of the Board shall receive an additional annual cash award of $100,000, and each non-employee director serving on a committee of the Board shall receive an additional annual cash award in the following amounts:
Position | Amount | |||
Audit Committee | ||||
Chairperson | $ | 20,000 | ||
Member | $ | 10,000 | ||
Compensation & Human Resource Development Committee | ||||
Chairperson | $ | 15,000 | ||
Member | $ | 7,500 | ||
Finance Committee | ||||
Chairperson | $ | 12,500 | ||
Member | $ | 7,500 | ||
Nominating and Corporate Governance Committee | ||||
Chairperson | $ | 12,500 | ||
Member | $ | 7,500 | ||
The total annual equity retainer award for each Non-employee Director provided for in this Article IV, which was granted in 2011 and each prior year shall vest in eight equal quarterly installments, one-eighth on the day following the annual meeting of shareholders and an additional one-eighth on each third monthly anniversary of such securities,date thereafter. The total annual equity retainer award for each Non-employee Director provided for in this Article IV granted in 2012 and each year thereafter shall vest in four equal quarterly installments, one-fourth on the day following the annual meeting of shareholders and an additional one-fourth on each third monthly anniversary of such date thereafter. The total annual cash compensation shall vest in four quarterly installments, one-fourth on the day following the annual meeting of shareholders and an additional one-fourth on each third monthly anniversary of such date thereafter. The award shall lapse with respect to all unvested Shares and unpaid cash in the event the Non-employee Director ceases to be a Director of the Company, and such unvested Shares and cash shall be forfeited.
The provisions of this Article IV for the annual retainer award to Nonemployee Directors shall not limit the ability of the Board to provide for additional compensation payable to Nonemployee Directors for services on behalf of the Board over and above those typically expected of Directors. The Board will determine the cash compensation for any Non-employee director serving on a special committee of the Board.
65
ARTICLE V. ADMINISTRATION, AMENDMENT AND TERMINATION
5.1 ADMINISTRATION. The Plan shall be administered by the Board. The Board shall have such powers as may be necessary to discharge its duties hereunder. The Board may, from time to time, employ agents and delegate to them such administrative duties as it sees fit, and may from time to time consult with legal counsel who may be counsel to the Company. All decisions and determinations by the Board shall be final and binding on all parties.
5.2 AMENDMENT AND TERMINATION. The Board may alter or (D) a corporation owned directlyamend this Plan from time to time or indirectlymay terminate it in its entirety; provided, however, that, any amendment which must be approved by the shareholders of the Company in order to comply with applicable law or the rules of any national securities exchange or securities listing service upon which the Shares are traded or quoted shall not be effective unless and until such approval is obtained. Presentation of the Plan or any amendment thereof for shareholder approval shall not be construed to limit the Company’s authority to offer similar or dissimilar benefits in plans that do not require shareholder approval.
5.3 ADJUSTMENTS. In the event of any change in the outstanding Common Stock by reason of (a) any stock dividend, stock split, combination of shares, recapitalization or any other change in the capital structure of the Company, (b) any merger, consolidation, spin-off, split-off, spin-out, split-up, reorganization, partial or complete liquidation or other distribution of assets, issuance of rights or warrants to purchase securities, or (c) any other corporate transaction or event having an effect similar to any of the foregoing, the number or kind of Shares that may be issued under the Plan automatically shall be adjusted so that the proportionate interest of the Nonemployee Directors shall be maintained as before the occurrence of such event. Such adjustment shall be conclusive and binding for all purposes with respect to the Plan.
5.4 SUCCESSORS. The Company shall require any successor (whether direct or indirect, by purchase, merger, consolidation, reorganization or otherwise) to all or substantially all of the business and/or assets of the Company expressly to assume and to agree to perform this Plan in the same proportionsmanner and to the same extent the Company would be required to perform if no such succession had taken place. This Plan shall be binding upon and inure to the benefit of the Company and any successor of or to the Company, including without limitation any persons acquiring directly or indirectly all or substantially all of the business and/or assets of the Company whether by sale, merger, consolidation, reorganization or otherwise (and such successor shall thereafter be deemed the “Company” for the purpose of this Plan), and the heirs, beneficiaries, executors and administrators of each Nonemployee Director.
ARTICLE VI. SHARES SUBJECT TO PLAN
Subject to adjustment as their ownershipprovided in this Plan, the total number of stock inShares of Common Stock which may be issued under this Plan shall initially be Four Hundred Fifty Thousand (450,000). Shares may be shares of original issuance or treasury shares or a combination of the Company.
ARTICLE VII. GENERAL PROVISIONS
7.1 NO CONTINUING RIGHT TO SERVE AS A DIRECTOR. Neither the Internal Revenue Codeadoption or of 1986,this Plan, nor any document describing or referring to this Plan, or any successor thereto,part thereof, shall confer upon any Nonemployee Director any right to continue as the same may be amended and in effect from time to time.
A-1
66
7.2 GOVERNING LAW. The term “Exchange Act” shall mean the Securities Exchange Act of 1934, or any successor thereto, as the same may be amended and in effect from time to time.
A-2
A-3
A-4
A-5
A-6
A-7
A-8
A-9
A-10
A-11
A-12
7.3 WITHHOLDING TAXES. To the meaning or interpretation of the Plan.
A-13
7.4 MISCELLANEOUS. Headings are given to the sections of this Plan as a convenience to facilitate reference. Such headings, numbering and paragraphing shall not in any case be deemed in any way material or purchasing Stock pursuantrelevant to athe construction of this Plan Award shall make such representations and agreements and furnish such information as the Administrator may request to assure compliance with the foregoing or any other applicable legal requirements.provisions thereof. The Company shall not be required to issue or deliver any certificate or certificates for Stock under the Plan prior to the Administrator’s determination that all related requirements have been fulfilled. The Company shall in no event be obligated to register any securities pursuant to the 1933 Act or applicable state or foreign law or to take any other action in order to cause the issuance and delivery of such certificates to comply with any such law, regulation, or requirement.
67
SYKES ENTERPRISES, INCORPORATED
Supplement to Proxy Statement, dated April 13, 2012, Relating to the
Annual Meeting of Shareholders To Be Held on May 17, 2012
The Proxy Statement for the Annual Meeting of Shareholders to be held on May 17, 2012, contains a misprint of the foregoing) issued underrecord date for the Plan will be exempt from, or will comply withAnnual Meeting, which is used to determine the requirements of, section 409Ashareholders entitled to notice of the Code,Annual Meeting and to vote at the Plan and the terms and conditionsAnnual Meeting. The correct record date is March 23, 2012, not March 22, 2012. Only shareholders of all Plan Awards shall be interpreted, construed and administered consistent with such intent.
 |
| James T. Holder |
| Secretary |
A-14April 13, 2012
Annual Meeting of Shareholders, May 19, 2011
17, 2012
THIS PROXY IS SOLICITED BY THE BOARD OF DIRECTORS
The undersigned shareholder of Sykes Enterprises, Incorporated (the “Company”), hereby appoints each of Charles E. Sykes, W. Michael Kipphut and James T. Holder, and each of them with authority to act without the others, as attorneys and proxies for the undersigned, with full power of substitution, to vote all shares of the common stock of the Company which the undersigned is entitled to vote at the Annual Meeting of Shareholders of the Company and at all adjournments thereof, to be held at the Sheraton Riverwalk Hotel, 200 N. Ashley Drive, Tampa, Florida, on Thursday, May 19, 2011,17, 2012, at 9:00 a.m., Eastern Daylight Savings Time, with all the powers the undersigned would possess if personally present, such proxies being directed to vote as specified below and in their discretion on any other business that may properly come before the Meeting.
THE SHARES REPRESENTED HEREBY WILL BE VOTED AS SPECIFIED BELOW. IF NO DIRECTION IS MADE, THISPROXY WILL BE VOTED FOR ALL NOMINEES LISTED IN ITEM 1, AND FOR PROPOSALS 2, 3, 4 5 AND 6, AND FOR 1 YEAR IN PROPOSAL 3.
¿tDETACH BELOW AND RETURN USING THE ENVELOPE PROVIDEDt¿
SYKES ENTERPRISES, INCORPORATED 20112012 ANNUAL MEETING
| 1. | ||||||||
| (to serve for a term of three years) | 1- | |||||||
| 2- | listed to the left (except | to vote for all nominees | ||||||
| as specified below). | listed to the left |
| To withhold authority to vote for any indicated nominee, write the number(s) >>>>>>>>> | ||||
| of the nominee(s) in the box provided to the right. | ||||
| 2. | Non-binding advisory vote |
| 3. | ||||||||
| 5. | In their discretion, the proxies are authorized to vote upon such other business as may properly come before this meeting or any adjournments or postponements thereof. | |||||||
PLEASE SIGN, DATE AND RETURN THIS PROXY CARD PROMPTLY IN THE ENCLOSED ENVELOPE
EVEN IF YOU PLAN TO ATTEND THE MEETING.
¨ I plan to attend the Meeting. | ¨ I do not plan to attend the Meeting. |
The undersigned reserves the right to revoke this Proxy at any time prior to the Proxy being voted at the Meeting. The Proxy may be revoked by delivering a signed revocation to the Company at any time prior to the Meeting, by submitting a later-dated Proxy, or by attending the Meeting in person and casting a ballot. The undersigned hereby revokes any proxy previously given to vote such shares at the Meeting.
| DATE: | ||||||||||||
| NO. OF SHARES: | ||||||||||||
| Check appropriate box to indicate any changes to | ||||
| name or address below: | ||||
| Address Change? ¨ Name Change? ¨ | ||||
| Name: | ||||
| Address: | ||||
| Signature of Shareholder | |||
| Signature of Shareholder | |||
Please sign Proxyexactly as your nameappears on your stockcertificate(s). JOINT OWNERS SHOULD EACH SIGN PERSONALLY. When signing as attorney, executor, administrator, trustee, guardian, partner or corporate officer, please give your full title as such. | |||